What are the responsibilities and job description for the Sales Associate position at Details?
About Us:
Since 1996, Details has been Downtown Lancaster's go-to boutique for meaningful gifts, home décor, and stationery. We believe in the power of a handwritten thank-you note, a full table at family dinner, and celebrating people, moments, and all the little things in between — and that philosophy shows up in everything we curate and everyone we serve.
About the Role:
This isn't a stand-behind-the-register kind of job. As our Part-Time Sales Associate, you'll help customers find the perfect gift, style displays that stop people mid-stride on the street, and build the kind of relationships that turn first-time shoppers into regulars. We're a small, family-owned business, which means there's real room to bring your own ideas, creativity, and personality to the role.
Responsibilities:
Customer Service & Sales
- Welcome customers and get to know them — help them find something they (or someone they love) will genuinely be excited about
- Answer phones and assist customers with inquiries, scheduling, and general support
- Perform sales transactions accurately and efficiently
- Confidently seek the sale and recommend coordinating items. Professionally navigate objections or concerns
Merchandising & Store Upkeep
- Help keep the store looking its best, including merchandising, displays, restocking, and everyday upkeep
- Maintain store cleanliness and organization throughout the day
- Assist with receiving, unpacking, tagging, and organizing new merchandise
- Restock merchandise as needed
Marketing & Brand Support
- Bring creative energy to our social media presence — photos, short videos, and fresh ideas are always welcome
- Participate in marketing initiatives by appearing in promotional content as requested.
- Assist the marketing team by identifying customer stories, shopping trends, frequently asked questions, and product highlights that would make engaging content.
- Share feedback and customer preferences to help inform marketing campaigns and merchandising decisions.
- Support in-store marketing initiatives, promotions, and special events
- Represent the Details brand professionally in all marketing-related activities.
General Responsibilities
- Work a flexible schedule, including weekdays, 2 Saturdays per month, and some later evenings (First Fridays, holiday hours)
- Support a safe shopping and working environment, and help minimize shrink and damage
- Follow through on company goals, tasks, and procedures with care and consistency
- Arrive on time, professionally dressed, and prepared to represent the Details brand. Open and close the store independently using the daily checklists.
- Review voicemail, email, and online sales
- Review daily sales goals, appointments, and team assignments
- Perform light cleaning duties including trash removal, mirror cleaning, and surface upkeep
- Document daily store activity and communicate important notes to leadership
Who We're Looking For:
- Genuinely enjoys people — friendly, warm, and easy to talk to
- Reliable and trustworthy; someone we can count on
- Comfortable working independently and pitching in as part of a small team
- Basic iPad and computer skills (checking email, inputting sales)
- Stays on task and follows through without needing to be micromanaged
- Able to lift a minimum of 35 lbs
- High school diploma or equivalent
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $15 - $17