What are the responsibilities and job description for the Information Specialist position at Destination Salem?
Position Summary
The Information Specialist is responsible for welcoming and assisting visitors at the Destination Salem Information Center. This role includes providing recommendations on local attractions, events, and services, managing retail sales and inventory, and supporting the center’s day-to-day operations. The position requires strong communication skills, a friendly and professional demeanor, and a passion for the Salem community.
This is a part-time, seasonal position based in Salem, MA.
Available Shifts:
Week days, weekends 12pm-5:15pm or 8:45am-6:15pm depending on the need.
Essential Duties & Responsibilities
Visitor Services
- Greet and assist visitors in a friendly and helpful manner
- Share information about Salem’s attractions, events, tours, and businesses
- Answer inquiries by phone and in person
Retail & Inventory
- Operate the POS system and handle cash/credit card transactions
- Maintain and stock retail displays and merchandise inventory
- Prepare and send visitor guide packets
Operations
- Keep brochures and pamphlets organized and stocked
- Assist with daily cleaning and general upkeep of the center
- Work collaboratively with the team to ensure a smooth visitor experience
- Perform other duties as assigned
Qualifications & Competencies
Required Qualifications
- High school diploma or equivalent
- Fluency in English (Spanish or additional languages a plus)
- Strong interpersonal and communication skills
- Comfort working with the public in a busy environment
- Ability to work weekends, evenings, and holidays
- Basic computer proficiency
Preferred Qualifications
- Familiarity with Salem and the North Shore region
- Retail sales or customer service experience
Work Environment & Physical Requirements
- Must be able to lift up to 30 lbs.
- Able to stand for extended periods and move around the center
- Must be able to operate in a fast-paced visitor environment
Employment Classification & Expectations
Employment Type: Part-Time, Seasonal
Compensation: $17.50/hour
Location: On-site at Destination Salem, Salem, MA
Company Policies & Expectations
- Maintain a high level of professionalism and visitor service
- Follow safety guidelines and workplace procedures
- Uphold the values and mission of Destination Salem
Job Types: Part-time, Temporary
Pay: $17.50 - $18.00 per hour
Expected hours: 12 – 18 per week
Work Location: In person
Salary : $18 - $18