What are the responsibilities and job description for the Travel Support Specialist – Client Services position at Destination Knot?
Job Title: Travel Support Specialist – Client Services
Location: Remote
Company: Destination Knot
About The Role
We’re hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. If you enjoy problem-solving and providing white-glove service, this is the perfect role for you.
Responsibilities:
Location: Remote
Company: Destination Knot
About The Role
We’re hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. If you enjoy problem-solving and providing white-glove service, this is the perfect role for you.
Responsibilities:
- Respond to client inquiries about existing or upcoming trips
- Resolve travel issues (delays, cancellations, schedule changes) in real time
- Communicate with airlines, hotels, and tour providers to make changes
- Confirm itinerary details, send reminders, and provide travel tips
- Document interactions and maintain client records in our CRM system
- Previous experience in a travel agency or customer support role
- Strong attention to detail and excellent communication skills
- Ability to work flexible hours, including evenings or weekends if needed
- Tech-savvy and comfortable using booking platforms and CRMs
- Remote work and flexible schedule
- Growth path into full-time travel advisor or team lead roles
- Travel discounts and ongoing professional development
Salary : $25,000 - $65,000