What are the responsibilities and job description for the Online Cruise Consultant | Fully Remote position at Destination Knot?
Job Title:
Online Cruise Consultant – Remote
About Destination Knot:
At Destination Knot, we believe that cruising is more than just a vacation—it's an experience. We specialize in helping clients find the perfect cruise, whether it’s their first sailing or a milestone journey. With access to top cruise lines and exclusive promotions, our mission is to provide expert guidance and exceptional service throughout the entire booking process.
Position Overview:
We are looking for a knowledgeable and enthusiastic Online Cruise Consultant to join our remote team. In this role, you’ll assist clients in selecting and booking cruise vacations, offering personalized recommendations, pricing options, and itinerary details. If you're passionate about cruising and love helping others explore the world by sea, this is the perfect opportunity for you.
Key Responsibilities:
Assist clients in researching and booking cruise vacations with major cruise lines
Provide expert advice on cruise itineraries, ship amenities, cabin types, and promotions
Respond to inquiries and follow up with potential clients via phone, email, or chat
Manage all aspects of the reservation process, including payments, special requests, and documentation
Stay current on cruise industry trends, ship launches, destination updates, and promotions
Deliver excellent customer service before, during, and after the booking process
Maintain accurate records of client preferences and bookings
Qualifications:
Experience in travel sales, cruise booking, or customer service is preferred but not required
Strong verbal and written communication skills
Excellent attention to detail and organizational abilities
Proficient with online booking systems or comfortable learning new tools
Self-motivated, reliable, and able to work independently in a remote setting
Passion for travel and enthusiasm for the cruise industry
Must be 18 years of age or older with access to a computer and stable internet connection
What We Offer:
Flexible remote work schedule
Access to travel industry training and cruise certifications
Opportunities to earn travel perks and incentive rewards
Supportive team culture with room for advancement
Tools and resources to help you succeed in cruise sales
Work Environment:
This is a remote position with flexible hours, ideal for individuals who are self-driven and service-focused. You'll be part of a dynamic and growing team dedicated to delivering top-tier cruise travel experiences.
\nSalary : $35,000 - $65,000
