What are the responsibilities and job description for the Starter/Player Assistant position at Destination Geneva National?
Come join the fun and fast-paced team at Destination Geneva National, where your office is on the golf course and your golf is free! Formerly known as Starter/Ranger, this position performs all duties and tasks that ensures golfers thoroughly enjoy their round from beginning to end by starting on time and maintaining our pace-of-play standards for each course and situation.
ESSENTIAL FUNCTIONS
Primary responsibilities include, but are not limited to, the following:
- Greet and assist golfers with anything they need or ask for
- Direct play from the 1st Tee – collect receipts, give tee recommendations and course conditions of play, pace of play requirements and clearance to begin play
- Inform guests of on-course Food & Beverage opportunities, beverage cart availability
- Continuously MONITOR and regulate pace of play on the golf course
- Interact and answer questions from golfers and guests
- Communicate with golf shop(s) regarding all play and any changes that may occur with scheduled tee times or delays
- Coordinate throughout the day with the shop and starter in regard to actual group starting times and manage their round time in conjunction with the expected pace of play
- Place and remove any special event requests on the golf course – proximity markers, sponsor signs, etc.
- Monitor all golf cart usage to ensure that ALL restrictions are obeyed and followed – 90 degrees, cart path only, etc.
- Visually inspect the golf course each day – pass along observations and potential problems (i.e. irrigation leaks, overwear from carts, trash accumulation, etc.)
- Contact Professional Staff with any incidents immediately, take notes with names and specifics, and pictures if necessary
- Check and refill sand & seed bottles at refill posts
- Pick up visible debris and litter from the golf course
- Check water stations throughout the day – water levels and cups
- Act as a lead-out for shotgun events
- Assist the Professional Staff with any event preparations and wrap-up
- Perform any duties requested by the Professional Staff
- Communication with Golf Shop, assistants, and professional staff regarding golf course status
EDUCATION/EXPERIENCE
- Excellent customer service skills and positive demeanor
- Experience playing golf
- Some knowledge of golf\golf course operations
- Valid driver’s license is required
SUCCESS FACTORS
The attributes listed below are representative of the knowledge, skill and/or ability required.
- Ability to function in a team environment
- Ability to apply customer service skills
- Ability to successfully resolve guest issues/problems
- Ability to anticipate guest/member needs
- Ability to work independently with confidence
- Ability to remain calm under difficult circumstances
WORKING CONDITIONS AND PHYSICAL DEMANDS
- Interact verbally with guests, members and staff
- Answering customer questions
- Occasional lifting
- Sitting/standing and/or driving a golf cart for extended periods of time
- Attend player services staff meetings
- Work unsupervised
BENEFITS
- Competitive salary and performance-based incentives.
- Comprehensive benefits package for full-time/year-round staff, including health, dental, vision, short-term disability, and life insurance; pet insurance; and a 401k retirement plan.
- Paid time-off for full- and part-time associates.
- Option for pay-as-you-earn with Dayforce Wallet.
- Opportunity to work in a stunning resort setting with access to recreational facilities.
- Encouraging and supportive work environment that values creativity and teamwork.
- Potential for professional growth within a dynamic hospitality organization.
- All seasonal and year-round staff receive benefits including complimentary golf, discounts at our dining facilities and Pro Shop, reduced greens fees for your foursome, special hotel rates for friends & family, monthly associate golf tournaments, fitness center discounts, and more.
ABOUT DESTINATION GENEVA NATIONAL
Based in Lake Geneva, Wisconsin’s premier resort town, Paloma Resorts’ Destination Geneva National has made legendary golf a tradition for more than 30 years in Southeast Wisconsin. Here Arnold Palmer, Gary Player, and Lee Trevino each carved out a signature course as timeless as the game itself. From 54 holes of the finest risk-reward golf, award-winning dining, and upscale on-course lodging and the 146-room Ridge Hotel, Destination GN continues to grow and evolve to meet the needs of today's golfer, traveler and foodie. For more information, visit destinationgn.com.
Paloma Resorts is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or any other legally protected status.
NOTE: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technology developments) dictate.