What are the responsibilities and job description for the F&B Outlets Manager (Hudson's Market) position at Destination by Hyatt?
Organization- Wild Dunes Resort
Summary
The F&B Outlets Manager is responsible for overseeing the daily operations and guest experience at Wild Dunes Resort’s signature grab-and-go and retail-style outlets: Hudson’s Market. This leader ensures consistent execution of brand standards, product quality, and exceptional service across all three locations. The ideal candidate is highly organized, guest-focused, and passionate about managing diverse teams in a high-traffic resort environment.
Outlets Overview:
Guest Experience & Daily Operations
Qualifications:
Summary
The F&B Outlets Manager is responsible for overseeing the daily operations and guest experience at Wild Dunes Resort’s signature grab-and-go and retail-style outlets: Hudson’s Market. This leader ensures consistent execution of brand standards, product quality, and exceptional service across all three locations. The ideal candidate is highly organized, guest-focused, and passionate about managing diverse teams in a high-traffic resort environment.
Outlets Overview:
- Hudson’s Market: The resort’s main gourmet market offering locally curated goods, resort essentials, craft beer and wine, as well as gourmet coffee and freshly made sandwiches in a relaxed café-style setting.
Guest Experience & Daily Operations
- Lead all operational aspects of Hudson’s to ensure a seamless and enjoyable experience for guests and homeowners.
- Maintain a clean, welcoming, and well-stocked environment in each outlet at all times.
- Ensure product presentation and freshness meet Wild Dunes and Hyatt standards.
- Collaborate with culinary and purchasing teams to maintain quality grab-and-go offerings and retail selections.
- Manage POS accuracy, signage, merchandising, and seasonal promotions.
- Maintain detailed knowledge of resort offerings to support guest inquiries and cross-promote amenities.
- Hire, train, and supervise a team of outlet attendants, baristas, cashiers, and supervisors.
- Create weekly schedules aligned with forecasted business demands.
- Provide regular coaching, training, and performance feedback.
- Foster a positive and collaborative team culture consistent with Wild Dunes' Core Values.
- Manage labor and inventory to meet or exceed departmental budget goals.
- Monitor daily sales, cost of goods, and operating expenses.
- Implement strategies to drive incremental revenue through upselling, promotions, and guest engagement.
- Maintain strong vendor relationships and manage inventory ordering cycles.
- Ensure outlets meet all local, state, and Hyatt food safety standards.
- Conduct routine audits of food handling, sanitation, and guest safety practices.
- Maintain all equipment in working order and coordinate repairs as needed.
Qualifications:
- 3 years of supervisory or management experience in food & beverage, retail food service, or hospitality outlets.
- Experience in high-volume environments such as resorts, hotels, or airports.
- Strong leadership, organizational, and communication skills.
- Demonstrated ability to manage multiple outlets and teams simultaneously.
- Familiarity with POS systems, inventory management software, and Microsoft Office Suite.
- South Carolina ServSafe Alcohol Certification and ServSafeFood Protection Manager Certification (or ability to obtain upon hire).
- Experience with both retail and fast-casual food operations.
- Knowledge of Hyatt brand standards and systems.
- Hospitality or business management degree.
- Passion for curating unique guest experiences and local products.
- Must be available to work a flexible schedule, including mornings, evenings, weekends, and holidays based on resort needs.
- Ability to stand, walk, lift, and carry up to 30 lbs. for extended periods.