What are the responsibilities and job description for the Director of Revenue Management position at Destination by Hyatt?
Organization- Wild Dunes Resort
Summary
Director of Revenue Management – Wild Dunes Resort
Nestled on the northern tip of Isle of Palms—a lush barrier island off the coast of South Carolina—Wild Dunes Resort offers two top‑ranked hotels, including the new coastal‑modern Sweetgrass Inn, 150 condominium rentals, 600 acres of world‑class golf and tennis, award‑winning dining, the Sweetgrass Spa, and two miles of pristine beach.
Located just 30 minutes from historic downtown Charleston, the Resort is the largest of its kind in the region, accommodating groups of up to 650 guests while serving as a premier leisure destination for families, golfers, tennis lovers, and meeting planners. Wild Dunes Resort is part of Hyatt’s Destination Hotels portfolio and is consistently recognized as a top Lowcountry getaway.
Position Overview
The Director of Revenue Management leads the comprehensive revenue strategy for Wild Dunes Resort, including both hotels and participating Condominium Residences of Sweetgrass Inn. This role directs the Revenue Management and Reservations teams to maximize topline revenue across all segments—rooms, food & beverage, spa, golf, and recreation—through data‑driven pricing, distribution management, and strategic inventory utilization.
This leader will outperform competitive markets through disciplined analysis, proactive forecasting, targeted marketing support, and strong cross‑departmental alignment. The Director acts as a strategic business partner to Sales, Marketing, Operations, and Finance while providing coaching and development to the Reservations Director, Revenue Manager, Revenue Analysts, the Reservations team, and the Pre‑Arrival Team.
Key Responsibilities
Qualifications
Summary
Director of Revenue Management – Wild Dunes Resort
Nestled on the northern tip of Isle of Palms—a lush barrier island off the coast of South Carolina—Wild Dunes Resort offers two top‑ranked hotels, including the new coastal‑modern Sweetgrass Inn, 150 condominium rentals, 600 acres of world‑class golf and tennis, award‑winning dining, the Sweetgrass Spa, and two miles of pristine beach.
Located just 30 minutes from historic downtown Charleston, the Resort is the largest of its kind in the region, accommodating groups of up to 650 guests while serving as a premier leisure destination for families, golfers, tennis lovers, and meeting planners. Wild Dunes Resort is part of Hyatt’s Destination Hotels portfolio and is consistently recognized as a top Lowcountry getaway.
Position Overview
The Director of Revenue Management leads the comprehensive revenue strategy for Wild Dunes Resort, including both hotels and participating Condominium Residences of Sweetgrass Inn. This role directs the Revenue Management and Reservations teams to maximize topline revenue across all segments—rooms, food & beverage, spa, golf, and recreation—through data‑driven pricing, distribution management, and strategic inventory utilization.
This leader will outperform competitive markets through disciplined analysis, proactive forecasting, targeted marketing support, and strong cross‑departmental alignment. The Director acts as a strategic business partner to Sales, Marketing, Operations, and Finance while providing coaching and development to the Reservations Director, Revenue Manager, Revenue Analysts, the Reservations team, and the Pre‑Arrival Team.
Key Responsibilities
- Develop and execute pricing, distribution, and inventory strategies to maximize revenue across all resort departments.
- Lead competitive benchmarking to capture market share and maintain rational, profitable pricing positions.
- Oversee revenue analytics to produce business intelligence that supports short‑ and long‑term resort strategies.
- Deliver accurate forecasts that guide departmental goals and ensure the resort exceeds financial targets.
- Partner with Sales & Marketing to align promotions, channel strategies, and campaigns with revenue objectives.
- Mentor and support revenue‑related teams to ensure consistent execution, development, and performance.
- Collaborate with leadership to optimize group mix, transient performance, and ancillary revenue streams.
- Serve as a key decision‑maker on system enhancements, transitions, and best‑practice processes—especially in advance of the Opera system migration in 2026.
Qualifications
- Minimum 2-4 years of management experience in hotel or resort revenue management; Director‑level experience strongly preferred due to property complexity.
- Strong organizational, analytical, and strategic thinking skills.
- Intermediate to advanced proficiency in Microsoft Office, especially Excel.
- Experience with Springer‑Miller Systems preferred; Opera transition experience a plus.
- Must be property‑based or willing to relocate to coastal South Carolina.
- Medical, Dental, and Vision insurance (effective after 30 days)
- 401(k) Retirement Savings Plan with company match
- Basic Life Insurance
- Paid Time Off and Holiday Pay
- Family Bonding Time
- Hyatt Colleague Rate Complimentary Nights (based on availability)
- Flexible Spending Account
- Free Parking
- Relocation Assistance
- Global career growth opportunities with Hyatt’s portfolio of 1,000 hotels
- Personal usage of the Resort on scheduled days off