What are the responsibilities and job description for the Director Of Business Operations position at Dessange Group North America?
This is not a maintenance role—we are looking for a builder, operator, and leader.
At F|S Cut & Color, we are in a period of transformation. We are raising standards, driving performance, and building a leadership team that executes at a high level. This role will work closely with the CEO and executive team to scale operations and deliver measurable results across the business.
If you are someone who thrives in accountability, moves with urgency, and knows how to turn strategy into execution—this is the opportunity.
What You Will Own- Full accountability for operational performance across multiple locations
- Driving revenue growth, profitability, and consistency across the business
- Identifying gaps quickly and implementing solutions that improve performance
- Translating strategy into clear, executable action plans
- Partnering directly with leaders and owners to elevate standards and results
- Building and developing high-performing teams that deliver consistently
- Using data, KPIs, and reporting to drive decision-making and accountability
- Measurable improvement in key performance metrics (revenue, productivity, retention)
- Increased consistency across locations and adherence to brand standards
- Strong relationships with field leaders and owners, built on trust and results
- Clear operational systems and accountability rhythms in place
- Visible impact on overall business performance
- A proven multi-unit operator (salon, franchise, retail, or service-based business)
- Results-driven with a track record of improving performance
- Comfortable with accountability—you own outcomes, not just activity
- Highly analytical and able to translate data into action
- A strong leader who can influence, coach, and challenge others
- Fast-moving, solutions-oriented, and not afraid to make decisions
- Thrives in a growth environment where expectations are high
- Someone looking for a purely strategic or advisory role
- Someone who avoids difficult conversations or accountability
- Someone who needs constant direction instead of taking ownership
- Someone uncomfortable with change, pace, or performance expectations
This is a key leadership role that will directly impact the performance and growth of our brand. You will have visibility, influence, and the ability to shape how we operate at scale.
Our CultureWe are building a culture where leaders:
- Take ownership
- Lead from the front
- Execute with urgency
- And are committed to being Unstoppable
If you are a high-performing operator ready to step into a role with real impact, we want to hear from you.