What are the responsibilities and job description for the Customer Service Agent position at DeSoto Sales?
The Customer Service Agent plays a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing product information. This role requires strong communication skills, patience, and a customer-focused attitude to enhance the client experience.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Provide accurate information about products and services.
- Resolve customer complaints and issues efficiently to ensure satisfaction.
- Document interactions and update customer records in the system.
- Collaborate with other departments to escalate and resolve complex cases.
- Maintain knowledge of company policies, promotions, and updates.
- Follow up with customers to confirm resolution and gather feedback.
- Contribute to team goals and participate in training sessions.
If you Interested this position , Please send your resume to info@thecareer-builder.com
Thank you
Salary : $22 - $24