What are the responsibilities and job description for the Front Office Administrator position at DESIGNS BY DEEKAY INC?
About the Role:
We are looking for a highly organized and tech-savvy Customer Success & Operations Specialist to join our team. In this hybrid role, you will be the primary point of contact for our customers while also managing critical back-office operations. You aren't just answering emails—you are actively processing orders, generating and reconciling invoices, and ensuring our operations run smoothly from purchase to delivery.
Key Responsibilities:
- Customer Experience: Act as the first point of contact for customer inquiries, resolving issues promptly and professionally via email and phone.
- Proactive Follow-Up: Track active orders and proactively follow up with customers regarding missing information, shipping delays, or payment statuses.
- Invoice & Order Processing: Accurately generate, process, and send out invoices. Reconcile billing discrepancies and ensure accounts are up to date.
- Tech & Systems Management: Navigate our internal software systems seamlessly to update account records, track inventory availability, and log customer interactions.
- Process Improvement: Help identify bottlenecks in our customer service or billing workflows and suggest tech-driven solutions to improve efficiency.
What We’re Looking For:
- Highly Tech-Savvy: You pick up new software quickly and are comfortable navigating multiple digital tools at once.
- Detail-Oriented: You can spot a billing error from a mile away and pride yourself on data accuracy.
- Exceptional Communicator: You can explain complex billing or shipping issues to customers in a clear, friendly, and de-escalating manner.
- Self-Starter: You don't wait to be told what to do; you look for problems to solve and customers to assist.
Requirements:
- Strong computer literacy and proficiency in spreadsheet software (Excel/Google Sheets).
- Excellent written and verbal communication skills.
- Ability to multitask between administrative duties and live customer support.
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
Work Location: In person
Salary : $20 - $22