Design Director

Position Overview:

As a key member of the leadership team, the Design Director provides strategic direction, fosters collaboration across departments, and ensures the design team’s work supports the company’s overall business goals. This role balances team development and operational oversight with hands-on engagement, mentoring, and process improvement. The Design Director will supervise direct reports on the execution of project work, resource alignment, and process implementation to ensure accurate, timely, and high-quality design deliverables.

Key Responsibilities:

Leadership & Team Management

• Provide mentorship, coaching, and technical guidance to foster a high-performance, collaborative team culture.
• Model and promote accountability, innovation, and continuous improvement across departments.
• Conduct monthly one-on-one meetings with direct reports to review the Design Performance Matrix.
• Address performance issues with clear documentation, initiating weekly one-on-ones and Performance Improvement Plans (PIPs) when necessary.

Onboarding & Development

• Create a two-week onboarding orientation schedule for new hires reporting directly to this position.
• Generate and manage a 12-week development plan with identified deliverables to ensure new designers are progressing in their training.
• Ensure Design Managers are actively managing onboarding, coaching, and development within their teams.
• Conduct regular check-ins with all direct reports to assess training needs and plan for continuous development.
• Identify opportunities to enhance collaboration, engagement, accountability, and client focus across departments, and partner with leadership to develop and implement improvement plans.

Project & Resource Management

• Assign project work through ZOHO once project scope, product solutions, and timeline have been validated.
• Ensure effective resource alignment to balance workload, optimize utilization, and support timely, high-quality deliverables.
• Monitor workload and capacity, and align resources to ensure teams have the support they need and are able to meet deadlines with accurate, high-quality deliverables.
• Monitor team capacity and collaborate with leadership to proactively address resourcing challenges.
• Provide guidance and strategic oversight on key or complex projects/accounts.

Process & Quality Oversight

• Ensure all direct reports are actively tracking tasks in ZOHO, updating comments, meeting deadlines, and closing tasks appropriately.
• Oversee MxT Utilization Tracking to ensure alignment with billable goals of 85% minimum utilization.
• Support and lead problem-solving efforts across departments to maintain high output standards and resolve project obstacles.
• Champion innovation in processes, design thinking, and technology adoption.

Collaboration & Engagement

• Foster strong working relationships across departments to ensure open communication and enterprise alignment.
• Promote collaboration between design, sales, operations, and project management to deliver cohesive client experiences.
• Exceptional communication and interpersonal skills, with the ability to build relationships with clients, partners, and team members.
• Assist in guiding teams to appropriately engage with Growth Ventures.

Client-Facing & Business Development Support

• Partner with sales leadership on strategic accounts, providing design expertise and support for business development initiatives.
• Serve as a design resource in key client engagements, presentations, and strategic planning sessions.
• Strong product knowledge of commercial furniture, including market trends and innovations.
• Elevate the role of design as a strategic differentiator within the sales process.

Skills & Competencies

• Proficient in Microsoft Office Suite and design software (CET, AutoCAD, SketchUp, BlueBeam, etc).
• Comfortable using ZOHO Projects or equivalent project management platform.
• Ability to think strategically and make recommendations that align with the goals of sales and design teams.
• Organized, proactive, and able to manage multiple designers and their workload.

Qualifications

• Bachelor’s Degree in Interior Design, Architecture, or related field.
• 10 years of experience in commercial furniture design, with at least 5 years in a leadership or management role.
• Excellent communication, organization, and interpersonal skills.
• Demonstrated ability to manage and mentor a team while meeting individual project responsibilities.