Offline Retail Account Manager

Role OverviewThe Offline Retail Account Manager is a senior individual contributor responsible for owning revenue, profitability, and execution across major U.S. brick-and-mortar retail partners. This role focuses on in-store retail as the primary growth driver, while ensuring strong alignment with retailer.com and internal global operations.This position requires a high-ownership mindset, strong retailer relationships, and the ability to independently drive results across complex, cross-functional, and cross-border environmentswithout direct people management responsibility.Key ResponsibilitiesOmni-Channel Account Ownership & Revenue GrowthOwn revenue, margin, and overall account performance across in-store and retailer.com channels, with in-store as the primary growth driver.Develop and execute annual and quarterly Joint Business Plans (JBPs), including assortment strategy, pricing, promotions, and merchandising priorities.Identify growth opportunities and drive execution across distribution expansion, assortment optimization, merchandising, and promotional programs.Track and manage KPIs including sales, margin, POS/sell-through, distribution, inventory, and promotional effectiveness; course-correct quickly based on performance.Retailer Relationship ManagementServe as the primary day-to-day owner of retailer relationships, including buyers, category management, demand planning/replenishment, and retail operations (e-commerce partners as needed).Lead line reviews, QBRs, and regular business reviews, delivering clear, data-driven insights and recommendations.Negotiate and secure outcomes in distribution, shelf placement, merchandising, and promotional support.Represent the company with a high level of credibility, accountability, and commercial judgment.Cross-Functional & Global CollaborationDrive alignment across internal partners including Product, Marketing, Finance, and Operations, influencing without formal authority.Work closely with the overseas offline retail sales operations team on:Forecasting and demand planningInventory and replenishment planningPerformance reporting and KPI trackingDay-to-day execution and issue resolutionEstablish clear operating cadence, workflows, and KPIs across time zones.QualificationsRequired5 years of experience managing offline retail key accounts across major national retailers (e.g., Walmart, Target, PetSmart, or comparable).Proven success driving revenue growth and profitability through distribution expansion, assortment optimization, merchandising, and promotional execution.Experience working directly with retailer buyers and demand planning / replenishment teams.Strong analytical skills including POS/sell-through analysis, forecasting, inventory management, and performance reporting.Excellent communication, negotiation, and presentation skills.Ability to operate independently, manage ambiguity, and influence cross-functional and global stakeholders.Comfortable collaborating across multiple time zones.PreferredExperience managing omni-channel performance, including collaboration with retailer e-commerce teams.Category experience in pet, durable goods, small appliances, consumer electronics, or connected devices.Background from consumer brands, retailers, or manufacturer rep organizations.Ability to understand Chinese (Mandarin) is a strong plus.CompensationYour base salary will be within the range of $120,000 to $175,000 USD per year, paid in accordance with the Companys standard payroll practices and subject to applicable withholdings.The specific base salary offered is determined based on a number of factors, including but not limited to geographic location, relevant experience, demonstrated skills and qualifications, internal equity, and current market conditions.You may also be eligible to participate in the Companys annual performance-based incentive program, subject to the terms and conditions of the applicable plan in effect at the time of payout. Participation and any potential payout are not guaranteed and may be modified or discontinued at the Companys discretion.

Salary : $120,000 - $175,000