Systems & Logistics - Window & Door Delivery & Service Coordinator

Do you enjoy fixing things and solving puzzles? Are you excited by organizing, scheduling, and project management? Do you appreciate high-quality service and supporting customers? Do you love design, building, and being on a construction site? Do you want to make a meaningful impact in people’s homes and participate in improving an industry’s standard operating procedure? This is the job for you!

As a Window and Door Delivery and Service Coordinator, you will be managing 8-10 top vendor accounts and supporting 25 service warranty issues a month. You will have the opportunity not only to grow your communication and organizational skills, but also to aid in developing a service warranty management system that provides clients with the best customer service experience. You will also assist in 25 deliveries a month through lifting, inspecting, documenting and managing window and door shipments on the jobsite and at the warehouse.

Our ideal candidate is an excellent communicator, highly organized, and process-driven towards efficiency. The candidate is integral to the success of the sales team and will grow and expand our abilities as a small business by providing clients with an efficient and seamless experience that improves the windows and doors in their home.

ESSENTIAL DUTIES:

• Report directly to the Customer Experience Officer who will provide weekly coaching
• Manage and coordinate 25 warranty service issues a month
• Assist and coordinate 25 deliveries and warehousing a month
• First week will be to thoroughly understand the Company, culture, sales practices and procedures, and ideal client base to understand the importance of your role in a successful window and door buying experience.
• Introduced to (and eventually thoroughly comprehended) 8-10 vendors' software service portals, assembly parts diagrams, and warranty service terms of sale
• Assist in understanding manufacturing production and delivery timelines, shipping and trucking capabilities, our delivery coordination management system, product inspection and documentation, and post-delivery review and follow up
• Understand how to read acknowledgements and packing slips, vendor service portals, vendor's warranty service systems, and services carried out by Designer Window Supply.
• At the 2-week mark, you will have completed training and will maintain CRM Service Hub, Google Calendar, and literacy in assisting Delivery and Warehouse Reporting
• As an integral member of the sales success team, you will aid in perfecting the plan and future growth and improvement to the business
• By the 3-month mark, you will be consistently reporting, managing, and efficiently operating warranty service claims with Designer Window Supply technology, resources and personnel on a day-to-day and weekly basis. You will also be assisting in delivery and warehouse support.
• By 6 months, you will be expected to operate autonomously and begin to collaborate with management on strategy - analyze, recommend, and develop improvements and efficiencies to the warranty service system.

KNOWLEDGE, SKILLS, EXPERIENCE NEEDED:

To be successful in this position you will need to be a quick learner, coachable, and self-driven to continually improve your knowledge. You will be expected to enact daily accountability, via follow-up and follow-through. Most importantly, you will have a genuine interest in helping clients with a positive and proactive attitude.

An ideal candidate for this position must be able to stay organized with lots of data, multi-task, and effectively manage their time with multi-step tasks of customer-facing follow up. We are looking for an individual who is highly personable, process driven and a detail oriented problem solver.

REQUIRED:

2 years of service or sales experience

Must be able to lift at least 50 lbs

Valid Driver’s license, valid automobile insurance, and clean driving record

Minimum Education: College Degree

Intermediate level in MS Office, Google Suite and Gmail, and CRM systems.

ABOUT US:

Your home is your legacy and doors and windows are a permanent part of the architecture and physical way you experience your most cherished space. We recognized that by facilitating different conversations with clients, we helped them discover the right products for their projects, and this drove us to change the way we do business. We are built 100% from referrals and have the highest 5-star customer reviews. We stand shoulder-to-shoulder with our clients throughout the window and door buying experience and are relentless in our pursuit of building the most meaningful spaces.

Full-time, In-Person

Showroom is located in Sorrento Valley

Hourly pay $52,000/year

BENEFITS:

• Health Insurance (medical coverage for full-time employees)

• 401(k) with company match

• Paid Time Off: 5 days PTO per year

• Company holidays off (paid after 2 years of employment)

• Professional development opportunities

• Friendly, supportive, and fast-paced team environment