Parking Electronics Field Service & Support Technician

Position Summary

The Parking Electronics Field Service & Support Technician is a highly skilled technical service position responsible for providing onsite and remote technical support for DESIGNA Parking Access and Revenue Control Systems (PARCS).

This position supports existing contract customers by maintaining optimal system performance through troubleshooting, repair, preventative maintenance, system upgrades, and ongoing technical support. The technician also supports new system installations, configuration, testing, and customer training.

The position primarily performs field service and customer support responsibilities; however, up to one day per week, or as operationally required, may be dedicated to staging, configuring, testing, troubleshooting, and preparing equipment and system components prior to field deployment.

The successful candidate will possess strong electrical, mechanical, networking, and technical troubleshooting abilities and be comfortable working independently in customer-facing environments.

Essential Duties and Responsibilities

Field Service & Technical Support

• Provide onsite and remote technical support to DESIGNA customers.
• Troubleshoot, diagnose, and resolve hardware, software, electrical, mechanical, networking, and system-related issues.
• Perform service calls, equipment repairs, component replacements, and system troubleshooting.
• Ensure contract customer systems are maintained at optimal performance levels.
• Respond to customer service needs professionally and efficiently.
• Identify recurring equipment or system issues and communicate findings to appropriate internal technical and operational teams.
• Collaborate with Field Operations Managers, Supervisors, System Engineers, and other technical personnel to resolve complex service issues.
• Maintain a high level of customer service throughout all onsite and remote support interactions.

Installation & System Configuration

• Assist with the installation, configuration, integration, and testing of new PARCS equipment and systems.
• Support initial system setup and commissioning in coordination with network teams, System Engineers, Project Management, and Field Operations.
• Configure equipment and system components according to project specifications and technical requirements.
• Perform functional testing and verification to ensure proper system operation prior to customer handoff.
• Troubleshoot installation and configuration issues as required.
• Assist with system upgrades, expansions, and equipment replacements at existing customer locations.

Preventative Maintenance

• Perform scheduled preventative maintenance (PM) activities on DESIGNA equipment and systems.
• Conduct monthly Data PMs for contract customers within assigned regions.
• Inspect equipment for signs of wear, damage, malfunction, or potential failure.
• Perform routine adjustments, cleaning, testing, and maintenance as required.
• Apply approved software updates, system patches, upgrades, and configuration changes.
• Identify potential equipment or system issues before they result in service interruptions.

Customer Training & Support

• Provide basic customer training on newly installed and existing DESIGNA equipment and systems.
• Educate customers on proper equipment operation and basic system functionality.
• Answer customer questions regarding equipment use and system operation within the technician's scope of responsibility.
• Maintain professional working relationships with customers and promote ongoing customer satisfaction.

Staging & Testing

Up to one day per week, or as operationally required, may be dedicated to staging and testing activities, including:

• Stage and configure parking equipment, hardware, and system components prior to deployment.
• Perform functional testing and quality assurance checks on equipment and systems.
• Troubleshoot hardware, software, electrical, mechanical, and network-related issues identified during staging.
• Assist with the repair or refurbishment of returned or damaged equipment.
• Verify equipment configuration and functionality prior to shipment or field installation.
• Maintain accurate staging, testing, and equipment documentation.
• Assist with equipment preparation, packaging, and deployment coordination.
• Coordinate with Operations, Project Management, Field Operations, and technical teams to ensure equipment is prepared according to project requirements and timelines.

Documentation & Communication

• Accurately document service calls, maintenance activities, repairs, installations, testing, and other work performed.
• Prepare detailed and timely service reports.
• Maintain appropriate records of equipment issues, corrective actions, and system changes.
• Communicate service status, technical issues, and customer concerns to Field Operations leadership and other appropriate internal teams.
• Coordinate scheduling and service activities with Field Operations Managers, Supervisors, Project Management, and other internal departments.
• Escalate complex or unresolved technical issues to the appropriate technical resources.

Safety & Compliance

• Follow all DESIGNA safety policies, procedures, and established work practices.
• Safely operate company vehicles, tools, and equipment.
• Maintain assigned company vehicles and equipment in accordance with company policies and procedures.
• Follow customer site safety requirements and applicable workplace safety standards.
• Immediately report safety concerns, accidents, equipment damage, or other incidents in accordance with company procedures.
• Maintain a valid driver's license and an acceptable driving record as required for the position.

Required Qualifications

• High school diploma or equivalent.
• Five (5) to seven (7) years of experience in field service, technical support, equipment maintenance, installation, electronics, or a related technical role.
• Strong technical troubleshooting and problem-solving skills.
• Experience working with electrical and mechanical equipment.
• Ability to diagnose and resolve equipment and system-related issues.
• Ability to read and interpret technical documentation, wiring diagrams, schematics, and installation instructions.
• Strong organizational skills and attention to detail.
• Ability to work independently in field environments with limited direct supervision.
• Ability to work collaboratively with technical, operational, and project teams.
• Effective verbal and written communication skills.
• Strong customer service skills and the ability to communicate professionally with customers.
• Ability and willingness to travel within the assigned service region.
• Valid driver's license with an acceptable driving record.

Preferred Qualifications

• Associate's or Bachelor's degree in electronics, electrical engineering technology, information technology, networking, engineering, or another related technical field.
• Previous experience with Parking Access and Revenue Control Systems (PARCS), access control, automated parking systems, or similar electromechanical systems.
• Working knowledge of computer networking, system integration, IP-based devices, and system applications.
• Experience with equipment installation, configuration, commissioning, and testing.
• Experience troubleshooting integrated hardware and software systems.
• Familiarity with preventative maintenance programs and technical service documentation.

Physical Requirements

• Ability to lift, carry, and move equipment weighing up to 50 pounds.
• Ability to stand, walk, bend, kneel, crouch, reach, climb, and work with tools and equipment for extended periods.
• Ability to safely perform hands-on installation, maintenance, troubleshooting, and repair activities.
• Ability to work in indoor and outdoor customer environments.
• Ability to safely operate a motor vehicle.
• Ability to travel to customer and project locations as required.

Work Environment

• Primarily field-based at customer and project locations throughout the assigned region.
• Includes remote technical support and periodic staging/testing responsibilities.
• Up to one day per week may be spent in a warehouse or staging and testing environment based on operational needs.
• Work may be performed indoors and outdoors and may involve exposure to varying weather conditions, parking facilities, garages, equipment rooms, and active customer environments.
• Routine lifting, carrying, movement, installation, and servicing of equipment may be required.
• Occasional travel outside the immediate service area may be required based on customer, project, and operational needs.
• Overtime, evening, weekend, or after-hours work may occasionally be required depending on service and project needs.

Benefits

DESIGNA offers a comprehensive benefits package that includes:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Optional supplemental insurance
• 401(k) plan with employer match
• Vacation beginning at three weeks annually and increasing with tenure
• 48 hours of sick time annually
• 14 company-paid holidays
• Professional development opportunities
• Tuition reimbursement program

Position Expectations

The Parking Electronics Field Service & Support Technician is expected to provide reliable, professional, and technically proficient support throughout the lifecycle of DESIGNA systems. This includes equipment staging and preparation, installation and commissioning, preventative maintenance, troubleshooting, repair, upgrades, and ongoing customer support.Success in this position requires a combination of hands-on technical expertise, independent problem-solving, attention to detail, effective communication, and a strong commitment to customer service and system reliability.

Disclaimer

This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. DESIGNA Access Corporation reserves the right to modify, assign, or remove duties and responsibilities as business needs require.

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Education:

• Bachelor's (Preferred)

Ability to Commute:

• Houston, TX 77041 (Required)

Ability to Relocate:

• Houston, TX 77041: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $35