Customer Service & Sales Support Coordinator (Part-Time)

We are a specification-grade LED lighting manufacturer and importer seeking a tech-savvy, detail-oriented part-time team member to support customer service and sales operations. This role focuses on tracking order status, communicating with customers, and assisting with internal reporting.

The ideal candidate is comfortable working in Excel and business software systems and is confident learning new tools such as our SAGE accounting platform.

Key Responsibilities

Customer Service & Order Management (Primary Focus)

• Track order status from entry through shipment and delivery
• Serve as a point of contact for customer inquiries regarding order status
• Communicate updates, delays, and resolutions to customers
• Coordinate with internal teams (production, purchasing, logistics) for accurate order information
• Maintain accurate order records across systems

Sales Support & Reporting (Support Role)

• Assist with maintaining and updating sales reports
• Support data entry and validation of sales data
• Generate routine reports as needed

Systems & Tools

• Work within Excel and SAGE
• Learn and adapt to new software and internal tools
• Help ensure data accuracy across systems
• Qualifications
• 1–3 years of experience in customer service, sales support, or order coordination
• Strong comfort with computers and business software
• Proficiency in Microsoft Excel (sorting, filtering, basic formulas; pivot tables a plus)
• Ability to learn new systems quickly
• Strong organizational skills and attention to detail
• Clear, professional communication skills
• Experience with ERP/accounting systems (SAGE a plus)
• Experience in manufacturing, lighting, or construction-related industries is a plus

Role Scope & Expectations

• Part-time position (approx. 20–25 hours/week)
• Primary focus on customer service and order tracking
• Reporting and system tasks are supportive and task-based