What are the responsibilities and job description for the Field Service LEAD Technician position at Design & Integration, Inc.?
FIELD SERVICE LEAD TECHNICIAN
Design & Integration is currently seeking a Field Service Lead Technician to join our growing Service Department. The Field Service Lead Tech travels to client sites to perform service on audio-video systems. Responsibilities include troubleshooting equipment failures, mounting small installations, conducting preventative maintenance, and end-user training. In addition to the technician duties, the Lead Tech will assist the manager with client relationships and administrative duties.
IDEAL CANDIDATE
- Has at least four years of direct experience with audio-video integration.
- Is able to troubleshoot complex technical issues.
- Is passionate about providing quality, professional customer service and has excellent communication skills.
- Can work self-sufficiently with a small team in diverse environments.
RESPONSIBILITIES
- Collaborate daily with the Service Manager to meet departmental objectives.
- Travel on-site to provide expert technical support to our client base.
- Submit detailed service reports following site visits using mHelp Desk.
- Manage ownership of client AV systems and maintain customer relationships.
- Perform scheduled preventative maintenance on AV equipment.
- Design small to mid-sized AV systems that align with customer objectives.
- Conduct end-user training sessions.
- Continually develop professional competency with regular training and certification on emerging technologies.
- Assist the Service Manager in client relationships and follow up.
- Assist the Service Manager in creating small installation proposals.
- Assist the Service Manager with communication to manufacturers for RMA’s.
- Training new hire techs.
REQUIRED SKILLS & EXPERIENCE
- An Associates or Bachelor’s degree from a university or technical school, or 3 years of experience in audio-visual technology.
- A valid driver’s license with a clean driving record.
- Able to lift in excess of 50 pounds.
- Able to stand, kneel, and crouch for long periods of time.
- Able to climb ladders and scaffolding.
- Able to work in hot or cold environments.
Job Type: Full-time
Pay: $25.00 - $35.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
Work Location: On the road
Salary : $25 - $35