Quality & Development Director

Job Description:

Hybrid schedules may be available for highly qualified and experienced applicants after successful introductory period in the position.

PRIMARY DUTIES AND RESPONSIBILITES:

Provides oversight and leadership for all organizational development activities including, but not limited to, strategic planning, grants management, operational excellence initiatives, and business development. Participates as an active member of the health center’s Executive Team. Supervises the Health Systems Optimization Manager, the Population Health Manager and the activities of the Population Health Team.

KEY QUALITY AND COMPLIANCE RESPONSIBILITIES

Initiates and maintains overall planning, execution, and evaluation of all quality improvement initiatives within the health center, including clinical and operations. Works with all health center departments to achieve operational excellence with a focus on improving patient safety, quality of care, patient experience, and financial sustainability.

• Provides active leadership & uses data for short and long term planning of Quality Management Activities and Improvement projects for all departments & programs in the health center.
• Assists department directors / managers in setting performance goals for their departments and facilitates process improvement initiatives in cooperation with key stakeholders, typically using the A3 model of improvement.
• Serves as an organizational champion for Lean process improvement principles
• Conducts or delegates clinical data research, retrieval and analysis from the EHR and other databases for dashboards, clinical data, peer review, productivity reports, etc. and formats for executive team use.
• Aggregates data from multiple sources into actionable lists, tools, and reports to improve delivery of services and quality of care indicators.
• Make recommendations to leadership members regarding health centers quality management program including annual review and updating of the health centers QI QA Plan.
• Provides technical assistance for various clinical and non-clinical areas regarding standards of practice and standards of care.
• Collaborates with the Compliance Manager to support quality and risk management committees including SQI, CQI, etc.
• Other duties as assigned.

KEY POPULATION HEALTH RESPONSIBILITIES

Provide oversight and develop strategy for effective and financially sustainable population health management, which includes team-based care, panel management, community engagement, strategic partnerships, individualized care, care management, etc.

• Provides supervision for the Population Health Manager and Population Health Team and provide oversight for any related policies
• Develops strategic vision and serves as the project manager for value-based care transformation by planning, organizing, and implementing the organization's strategy and approach to successfully participate in these programs.
• Provides leadership to the organization for maintaining NCQA PCMH recognition and is the primary person responsible for preparing and submitting reports and documents for annual reporting.
• Serves as the superuser for population health software and supports optimization of population health software.

KEY GRANT DEVELOPMENT RESPONSIBILITIES

Provide leadership and oversight of grant management

• Develop and maintain in-depth working knowledge of relevant funding agency policies, guidelines, and requirements.
• Identify and evaluate potential federal, state, and foundation funding opportunities to support existing and planned services.
• Research write/prepare, leveraging contracted resources as needed, and submit approved grant applications that are in alignment with health center objectives.
• Serve as the project manager for identified grant projects from private, state, and federal funders. Includes:
• Creating and maintaining a master schedule for all grants, key deliverables, reporting timelines, etc.
• Managing the project scope, goals, and deliverables of all grants; determining the tasks and resource requirements; developing the full scale of project plans, budgets, timetables, human resources requirements; and coordinating work to achieve results on schedule and within budget
• Organizing and leading grant teams to carry out grant activities and objectives
• Coordinating and leading grant-related meetings (e.g., planning and implementation, technical assistance opportunity participation, etc.)
• Coordinating and submitting all required reporting and documentation on funded grants and contracts
• Organizing data requests and grant deliverables; collecting and analyze data for grants reporting
• Primary responsibility for project management of annual UDS submission and serves as the subject matter expert for quality and clinical services tables.

JOB REQUIREMENTS

Education

• Bachelor’s degree in public health, healthcare administration, nursing, or a related field required
• Master’s degree (e.g., MPH, MHA, MSN, or related) strongly preferred

Professional Experience

• Experience working and leading in a Federally Qualified Health Center preferred
• Minimum of 5–7 years of progressive experience in healthcare quality, operations, or performance improvement, preferably in a community health center or value-based care environment
• Minimum 3-5 years experience with oversight and management of federal, state, and foundation grant-funded programs and regulatory reporting (e.g., UDS, FTCA, or similar)
• Demonstrated experience leading organization-wide quality improvement, risk management, or operational excellence initiatives in cross-functional environments

Professional & Technical Knowledge

• Advanced knowledge of:
• Healthcare quality improvement methodologies (e.g., Lean, A3, PDSA)
• Population health management and value-based care models
• Healthcare data analytics, including data extraction, interpretation, and visualization
• Regulatory and compliance frameworks relevant to community health centers (e.g., HRSA, FTCA, HIPAA)
• Demonstrated ability to:
• Translate complex data into actionable insights for clinical and operational teams
• Interpret regulatory requirements and operationalize them into workflows and reporting structures
• Lead cross-functional initiatives that improve quality, patient outcomes, and financial sustainability
• Build strong, collaborative relationships across departments and with employees at all levels to drive engagement, trust, and successful implementation of initiatives
• Job duties require employee to provide excellent customer service to all internal and external customers
• Job duties require the effective communication of information during informal and formal verbal presentations

WORK ENVIRONMENT

Work is performed in an office environment

Desert Sage Health Centers - Equal Opportunity Employer