What are the responsibilities and job description for the Program Manager - Military/First Responders Program position at Desert Parkway Behavioral Healthcare Hospital?
Hope for Heroes Military Program is a specialized mental health and substance abuse treatment program for Military service members (active-duty, Reserve, National Guard), Veterans, Military family members, First Responders and Medical Professionals. We provide evidence-based treatment of depression, mood disorder, PTSD (focusing on areas of combat trauma, military sexual trauma and childhood trauma). We tailor individualized treatment in the areas of addiction, dual-diagnosis, depression, anxiety and other behavioral health needs.
The Program Manager is responsible for daily operations, development, and administration of the Hope for Heroes program. Aligns community-focused initiatives with the organization's strategic mission. Seamlessly integrates first responder systems into the behavioral health care continuum.
KEY RESPONSIBILITIES:
- Enforces daily schedules and adjusts program operations as needed.
- Manages logistics for family visitations and offsite activities like Equine Therapy and Yoga.
- Coordinates patient transportation with intake and outpatient departments.
- Creates and implements operational policies, procedures, and quality improvement plans.
- Drives business development through EAP partnerships, liaison work, and military base visits.
- Leads program development to enhance service delivery and outpatient coordination.
- Oversees personnel management, including hiring, orientation, training, and employee relations.
- Manages direct reports' performance and professional development.
- Facilitates non-clinical groups focused on community building, goal setting, and next steps.
- Manages long-term referrals requiring multi-day engagement prior to official admission.
- Collaborates with multidisciplinary teams (therapists, nursing, UR) to plan and execute discharges.
- Partners with department leaders to ensure continuous, seamless patient care.
- Participates in treatment team meetings to support clinical operations.
- Serves as the program’s fiscal manager.
Education/Licensure
- Master’s degree in social work (MSW), Healthcare Administration (MHA), Mental Health Counseling, Psychology, Public Health, or Business Administration required.
- Current State of Nevada clinical licensure (LCSW, LMFT, LPC) preferred.
- Current CPR.
Knowledge and Experience:
- Minimum three (3) years of healthcare management, supervisory, or program administration experience required.
- Proven experience working within behavioral health systems, substance abuse treatment, or psychiatric inpatient/outpatient care.
- Familiarity with military bases, Veteran Affairs (VA), Employee Assistance Programs (EAP), and the unique culture/needs of first responders required.
- Experience in managing staff, development and supervision.
- Maintains current knowledge of social, medical and psychiatric services available within the community.
A full benefits package is available the first of the month following 30 days of employment!
Desert Parkway offers competitive benefits to include:
- Medical insurance
- Dental insurance
- Vision insurance
- 401K Retirement Plan
- Healthcare spending account
- Dependent care spending account
- PTO Plan with holiday premium pay
- Discounted cafeteria meal plan
- Life insurance (including plans for spouse and children)
- Short- and long-term disability (with additional buy-in opportunities)
- Pet Insurance
- Identity Theft Insurance