Receptionist Scheduler

Performs activities of a Receptionist as well as a Scheduler, greets, checks in patients, verifies demographics of patients, verifies insurances, updates information in computer system and collects co-payments as indicated in a friendly, efficient manner.

Professional Duties

• Greets and checks in patients. Validates patient eligibility.
• Verifies Patient Registration form is complete, assists patients if necessary with completing form.
• Completes Insurance Verification form when necessary.
• Schedules appointments.
• Stamps and forwards to appropriate staff, missed appointment charts as per policy and procedure.
• Mails missed appointment letters to appropriate individuals/members.
• Calls to confirm next day’s appointments.
• Answers telephone within 2-4 rings identifying self and Department (practice).
• Responsible for checking patient out at end of visit.
• Perform other duties as assigned.
• Serve as an ambassador for Desert Oasis Healthcare and Family Hospice Care at all times and positively shape the customer experience
• Be knowledgeable about your job so that you can serve others effectively
• Do your share. Do what you say you will do and take action, follow through. Be willing to pitch in and help
• Assume a neutral position and suspend judgment of others
• Address customers as Mr., Mrs., or Ms. until invited to do otherwise. Never use terms of endearment such as hon, dear, sweetie, etc.
• Be accountable for your work
• Introduce self and your role
• Let your patients, customers and co-workers know what they can expect from you and follow through
• Be an active listener (make eye contact, validate)
• Be sensitive to factors that influence customers and co-worker’s situation including age, gender, culture, race and socioeconomic status. Be observant of others’ social cues (emotions) and respond appropriately
• Speak clearly and use understandable language (avoid medical jargon or slang)
• Summarize key information and provide written materials whenever possible
• Validate to ensure understanding
• Use open-ended questions to engage
• Demonstrate appropriate body language and tone of voice
• Answer all phone calls with a salutation, introduction and offer to assist (Good afternoon, Desert Oasis Healthcare or Family Hospice Care, this is (your name), how may I help you?)
• Speak positively about your work, co-workers and Desert Oasis Healthcare and Family Hospice Care
• See the positive in situations and in others
• Avoid gossip and negativity
• Offer to answer any additional questions that the person, patient or customer may have
• Anticipate needs that will arise before your next meeting
• Inform patients and co-workers of how and when to contact you under normal circumstances (phone number, email, a help line, Immediate Care, etc.) or when unforeseen issues arise
• Help others, offering to assist (Ask, how may I help you?)

Qualifications

• High school diploma or equivalent required.
• 1 year in medical office setting, preferred.
• Basic physicians office practices and knowledge of medical terminology.
• Proficient computer skills.
• Able to communicate effectively with all levels within the organization.

Physical Demands

• Sitting: Approximately 50% of day
• Standing: Approximately 30% of day
• Walking: Approximately 20% of day
• Lifting: 0 - 30 lbs (equipment, supplies) - approximately 30% of day
• Bending: Approximately 10% of day. Kneeling < 10%.
• Hearing/Visual Acuity: Adequate for use with computers, telephone and or Blackberry -

Approx 50% of day

• Computer: Highly technical work environment - Must be able to work ≥ 7 hours / day using keyboard, mouse and monitor
• Reaching: Above head 75 degrees - approximately 15%.
• Hand grip dexterity: Approximately 40% of day

Salary : $23 - $27