What are the responsibilities and job description for the Community Outreach Specialist position at Desert Oasis Healthcare?
The Community Outreach Specialist is responsible for assisting with marketing efforts that introduce potential new members to Desert Oasis Healthcare (DOHC)services and benefits. The Community Outreach Specialist assists with the coordination, planning and execution of educational and enrollment events and partners with organizations throughout the Coachella Valley to market DOHC to the community.
- Plan and coordinate DOHC participation at community events, such as, but not limited to: Open Enrollment and Age-In. Serve as a DOHC point of contact for organizations, insurance agents, and brokers.
- Represent DOHC at events and meetings.
- Collaborate with the Mobile Health Clinic (MHC) team to coordinate and participate in events. Attend MHC team meetings, as needed.
- Pursue, recommend and facilitate partnerships with local organizations while focusing on DOHC's target enrollment opportunities.
- Adequately handle complaints/concerns and escalate to department management as deemed appropriate. Assist department management with in depth customer issues. This includes outreach to different departments within the organization to research specific area of concern. Follow through until resolution is achieved.
- Assist with RSVP's, confirmation calls, compiling mailing materials ad spreadsheet preparation as needed.
- Educate members and prospective members on the complexities of Medical Advantage Medicare Advantage and/or Commercial health coverage.
- Provide weekly update of events and attendance to the department management team.
- Attend weekly marketing meetings.
- Perform other duties as assigned.
- High School Diploma or equivalent required. Bachelor's degree in Marketing, Healthcare Administration, Business Administration, Liberal Arts, or Business Management, preferred.
- 3-5 years of healthcare, marketing, and/or event planning experience, preferred.
- Ability to effectively communicate with individuals within all levels of the organization, patients, patient family members, vendors, individuals from external organizations, community members and others.
- Ability to utilize Microsoft Office applications (Word, Excel, Outlook, Power Point) with intermediate-proficient level of expertise.
- Ability to read, write and/or speak in Spanish, preferred.
- Ability to multi task and prioritize tasks to meet established deadlines.
- Current California drivers license and proof of auto insurance.
- At the discretion of DOHC/FHC management, this position has the potential to be a full or hybrid telecommuting position.
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