What are the responsibilities and job description for the In-Room Dining Server - Hilton El Conquistador in Hilton Tucson - El Conquistador (Oro Valley, AZ) position at Desert Hospitality Management?
This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/7419115
The**In-Room Dining Server**is responsible for providing the highest
quality of food & beverage service to guests in an attentive, courteous,
and efficient manner. To provide service to guests by receiving and
delivering guests orders and collecting payment for such items
Must be able to convey information and ideas clearly, both oral and
written.
Must work well in stressful, high-pressure situations.
Must be able to evaluate and select among alternative courses of action
quickly and accurately.
Must be effective in handling problems in the workplace, including
anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding and clarifying concerns
and issues raised by team members and guests.
Must have the ability to assimilate complex information, data, etc. from
disparate sources and consider adjust or modify to meet the constraints
of a particular need.
Must be able to prioritize departmental functions to meet due dates and
deadlines.
Must be able to work with and understand financial information and data,
and basic arithmetic
Approach all encounters with guests and team members in a friendly,
service-oriented manner.
Regular attendance is required in compliance with Prism standards, as
required by scheduling, which will vary according to the needs of the
hotel.
Maintain high standards of personal appearance and grooming, which
include a clean, pressed uniform and correct nametag when working.
Comply at all times with Prism standards and regulations to encourage
safe and efficient hotel operations.
Must, at all times, be attentive, friendly, helpful and courteous to all
guests, managers, and other team members.
Describe all menu items; methods of preparation and prices as needed.
Accommodate any special requests that the kitchen is able to deliver for
the guest.
Up sell established menu items or specials to maximize food and beverage
revenues.
Serve menu items to guests in a prompt and courteous manner and
according to established service standards.
Perform pre- and post-shift side work including stock service station,
makes coffee, etc.
Forward customer payments to cashier for completion of the transaction;
receive correct change from cashier and return change/change/receipt
promptly to guest.
Knowledgeable of all loss prevention standards.
Assist Greeter/Cashier with greeting and seating guests; assist
busperson with clearing table and filling glasses.
Respond quickly to guest requests in a friendly manner. Follows up to
ensure guest satisfaction.
Follows company policies and procedures.
Be familiar with the organization of the restaurant, lounges, and Room
Service and know the function of each job position.
Have a thorough knowledge of menus and current specials in applicable
departments.
Utilize suggestive selling techniques at all times.
Pre-bus all tables removing soiled dishes after each course.
Be familiar with the operation of the hotel computer system.
Ensure full knowledge of safety standards including, HazCOMM, BloodBorne
Pathogens, heavy lifting techniques, etc.
Carry out cashiering functions in closing checks and end of shift
paperwork.
Ensure that tables and side stations are kept stocked, tidy and clean.
Keep all beverages at least full (coffee, tea, soda, water, and
lemonade).
Properly breakdown trays of soiled dishes and linen in the dish room
according to established standards.
Check with supervisor or manager on duty before leaving for the day.
Answer the telephone according to standard procedures.
Familiar with fire exits and safety procedures.
Familiar with Fire extinguishers, locations and know how to use them.
Able to receive and deliver food and beverage orders nd collect payment
for such items.
Adhere to all alcohol awareness and sanitation standards set.
Perform other duties as requested by management.
Attend meetings/training as required by management.
information, please see: https://www.azjobconnection.gov/jobs/7419115
The**In-Room Dining Server**is responsible for providing the highest
quality of food & beverage service to guests in an attentive, courteous,
and efficient manner. To provide service to guests by receiving and
delivering guests orders and collecting payment for such items
Must be able to convey information and ideas clearly, both oral and
written.
Must work well in stressful, high-pressure situations.
Must be able to evaluate and select among alternative courses of action
quickly and accurately.
Must be effective in handling problems in the workplace, including
anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding and clarifying concerns
and issues raised by team members and guests.
Must have the ability to assimilate complex information, data, etc. from
disparate sources and consider adjust or modify to meet the constraints
of a particular need.
Must be able to prioritize departmental functions to meet due dates and
deadlines.
Must be able to work with and understand financial information and data,
and basic arithmetic
Approach all encounters with guests and team members in a friendly,
service-oriented manner.
Regular attendance is required in compliance with Prism standards, as
required by scheduling, which will vary according to the needs of the
hotel.
Maintain high standards of personal appearance and grooming, which
include a clean, pressed uniform and correct nametag when working.
Comply at all times with Prism standards and regulations to encourage
safe and efficient hotel operations.
Must, at all times, be attentive, friendly, helpful and courteous to all
guests, managers, and other team members.
Describe all menu items; methods of preparation and prices as needed.
Accommodate any special requests that the kitchen is able to deliver for
the guest.
Up sell established menu items or specials to maximize food and beverage
revenues.
Serve menu items to guests in a prompt and courteous manner and
according to established service standards.
Perform pre- and post-shift side work including stock service station,
makes coffee, etc.
Forward customer payments to cashier for completion of the transaction;
receive correct change from cashier and return change/change/receipt
promptly to guest.
Knowledgeable of all loss prevention standards.
Assist Greeter/Cashier with greeting and seating guests; assist
busperson with clearing table and filling glasses.
Respond quickly to guest requests in a friendly manner. Follows up to
ensure guest satisfaction.
Follows company policies and procedures.
Be familiar with the organization of the restaurant, lounges, and Room
Service and know the function of each job position.
Have a thorough knowledge of menus and current specials in applicable
departments.
Utilize suggestive selling techniques at all times.
Pre-bus all tables removing soiled dishes after each course.
Be familiar with the operation of the hotel computer system.
Ensure full knowledge of safety standards including, HazCOMM, BloodBorne
Pathogens, heavy lifting techniques, etc.
Carry out cashiering functions in closing checks and end of shift
paperwork.
Ensure that tables and side stations are kept stocked, tidy and clean.
Keep all beverages at least full (coffee, tea, soda, water, and
lemonade).
Properly breakdown trays of soiled dishes and linen in the dish room
according to established standards.
Check with supervisor or manager on duty before leaving for the day.
Answer the telephone according to standard procedures.
Familiar with fire exits and safety procedures.
Familiar with Fire extinguishers, locations and know how to use them.
Able to receive and deliver food and beverage orders nd collect payment
for such items.
Adhere to all alcohol awareness and sanitation standards set.
Perform other duties as requested by management.
Attend meetings/training as required by management.