Bilingual Medical Scheduler Full Time

Company Description

Desert Hand and Physical Therapy opened its doors in 1997 with one therapist and an office manager, who shared common goals of providing patients with the best and most qualified upper-extremity care in the Valley of the Sun. Today, Desert Hand and Physical Therapy has grown to 10 locations around the Valley. Although we have grown to meet the needs of a population that has exploded in size, our goals have remained the same. With Certified Hand Therapists (CHT) at each location and several licensed physical therapists, our team can provide expert individualized treatment to each patient experiencing trauma, illness, or injury.

Job Description

Desert Hand and Physical Therapy is seeking a highly organized and customer-focused Appointment Scheduler to join our dynamic team on a FULL TIME basis. In this vital role, you will be the first point of contact for our patients, scheduling appointments, verifying insurance efficiently, and ensuring an exceptional patient experience from the initial call to check-in.

Responsibilities

• Answer incoming calls and respond to appointment inquiries professionally and courteously.
• Make outbound calls to patients referred for physical and or hand therapy and schedule new patient appointments over the phone and electronically, accurately entering all necessary demographic and appointment information into the electronic health record (EHR) system.
• Verify patient insurance information and ensure necessary referrals or authorizations are obtained before appointments.
• Communicate appointment details and any required paperwork.
• Ensure all new patients understand what to bring and expect at their initial visit.
• Address patient inquiries regarding appointments, services, and general practice information with professionalism and empathy.
• Resolve scheduling conflicts and emergencies in a timely and effective manner.
• Maintain accurate and up-to-date patient records and appointment logs.
• Collaborate closely with clinical staff, front desk, and other departments to ensure seamless patient care coordination.
• Adhere to all HIPAA regulations and maintain strict patient confidentiality.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Perform other administrative duties as assigned.
• Full time M-F
• Avondale location
• Open to more hours for PTO coverage
  
  

Qualifications

• High school diploma or equivalent required.
• Experience with electronic health record (EHR) systems
• Excellent English and Spanish verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize effectively, and work efficiently in a fast-paced environment.
• Exceptional customer service and interpersonal skills with a compassionate and patient-centric approach.
• Proficient in basic computer applications (Microsoft Office 365).
• Knowledge of medical terminology and insurance processes is a plus.
• Ability to maintain a professional demeanor at all times.
  
  

Additional Information

What you'll get:

• Compensation: $16- $18 hourly
• 401k
• Medical/Dental/Vision
• Multiple opportunities for professional development, specialization, and leadership
• Employee discount plans
• Employee Assistance Program (EAP)
• Family-friendly work environment
• Avondale location
• Open to more hours for PTO coverage