Food Court Kitchen Manager

Food Court Kitchen Manager 13932 DDC - Glendale, AZ Job Description:

Position Summary

Under direct supervision of the Executive Sous Chef, is responsible for all aspects of the culinary operations of the food court. Works to continually improve guest and team member satisfaction while maximizing the financial performance in all areas of responsibility. Is responsible for overseeing all food court kitchen areas to ensure that a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Works with Food Court manager to ensure a high quality dining experience for all guests. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation, food service and support areas as applicable. Must have extensive knowledge of Title 4 (Arizona liquor law). Works efficiently in a team based environment and must follow Tohono O’odham Gaming Enterprise (TOGE) alcohol training as well as all TOGE internal controls, consistently.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

• Ensures compliance with all Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs).
• Creates menus and trains team to execute them.
• Provides guidance and direction to sous chefs, including setting goals, performance standards and monitoring performance.
• Provides and supports on brand service behaviors that are prepared to wow for guest satisfaction and retention.
• Provides information to executive teams, managers and supervisors, team members, and subordinates by telephone, in written form, e-mail, or in person.
• Utilizes interpersonal and communication skills to lead, influence, and encourage
  
  

others; advocates sound financial/business decision making; demonstrates

honesty/integrity; leads by example.

• Works to meet or exceed goals provided by executive Sous Chef’ including performance goals, budget goals, team goals, etc.
• Ensures menu items are flavorful, well presented, and cost effective.
• Encourages and builds mutual trust, respect, and cooperation among team
  
  

members.

• Manages day-to-day operations of the steakhouse, ensuring that quality standards
  
  

and expectations of the guests are met or exceeded on a daily basis.

• Reviews staffing levels to ensure that guest service, operational needs and financial
  
  

objectives are met.

• Understands team members’ positions well enough to perform duties in team
  
  

members' absence or determine appropriate replacement to fill gaps.

• Works with Human Resources Department to fill open positions.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise
  
  

Helping Others To Improve Their Knowledge Or Skills.

• Manages team member progressive discipline procedures for areas of responsibility.
• Ensures team members are treated fairly and equitably.
• Ensures disciplinary procedures and documentation are completed in a timely
  
  

manner.

• Ensures enterprise and department policies are administered fairly and consistently.
• Ensures compliance with all food handling and sanitation standards.
• Administers the performance appraisal process for direct report managers.
• Follows proper handling and temperature standards of all food products. Ensures
  
  

team members maintain required food handling and sanitation certifications.

• Prepares and cooks foods of all types, either on a regular basis or for special guests
  
  

or internal functions.

• Recognizes superior quality products, presentations and flavor.
• Improves service by communicating and assisting individuals to understand guest
  
  

needs, providing guidance, feedback, and individual coaching when needed.

• Reviews comment cards, guest satisfaction results and other data to identify areas
  
  

of improvement.

• Trains kitchen team members on the fundamentals of good cooking and excellent
  
  

plate presentations.

• Demonstrates new cooking techniques and equipment to staff.
• Observes service behaviors of team members and provides feedback to individuals
  
  

and or managers.

• Uses enterprise computer systems in daily operations to meet goals and maintain
  
  

standards.

• Works with food and beverage managers and keep them informed of issues as they
  
  

arise.

• Analyzes information and evaluates results to choose the best solution and solve
  
  

problems.

• Manages department controllable expenses including food cost, supplies, uniforms and equipment.
• Participates in the budgeting process for areas of responsibility.
• Performs other duties as required.
• Analyzes member survey results and regular member/guest feedback. Partners with
  
  

management to identify opportunities for improvement to be addressed with effective

training solutions.

• Exemplifies the desired culture and philosophies of the organization.
• Demonstrate Desert Diamond Casino “On Brand” attitude towards team members & guest at all times.
• Displays, supports and reinforces Desert Diamond Casino’s Spirit of Service Standards.
• Model the company standards and lead by example.
  
  

Job Requirements

Minimum Qualifications:

Education And Experience

High school diploma or GED, culinary degree preferred. 6 years’ culinary experience

required with 4 years as a sous chef, assistant kitchen manager, or kitchen

manager in a multi-outlet, high volume food service operation or as a general

manager in a fast food restaurant. Culinary education may be substituted for up to

2 years of general culinary experience. Must be 18 years of age or older. No felony,

theft or stealing convictions. Must be able to successfully pass a pre-employment

drug/alcohol screen, background investigation, obtain and maintain a gaming

License And To Include The Following

Knowledge, Abilities, Skills, and Certifications:

• Skilled in managing a diverse and demanding multi-lingual workforce.
• Knowledge of maintenance and care of culinary facilities, equipment, supplies,
  
  

and materials.

• Knowledge of scheduling techniques and ability to apply to control labor
  
  

costs.

• Knowledge of organizational structure, workflow, and operating procedures.
• Advanced knowledge of food preparation and presentation methods, techniques,
  
  

and quality standards.

• Knowledge of cost controls in food and labor, and ability to apply them in daily
  
  

practice.

• Skilled at food presentation and decorative food displays.
• Ability to obtain a Food Handlers card.
• Ability to obtain TIPS certification.
• Ability to provide leadership and direction to multiple venues with an array of
  
  

styles and requirements.

• Ability to oversee, mentor and develop chefs in a variety of venues.
• Ability to develop menus that are flavorful, well presented, and cost effective,
  
  

utilizing a variety of cuisines and techniques.

• Ability to create menus to match themes and guest special requests.
• Ability to understand and follow specific instructions and procedures.
• Ability to lead and train team members at all levels.
• Ability to understand and interpret profit and loss statements.
• Ability to maintain open and positive two way communication with food and
  
  

beverage management and other departments.

• Ability to conduct effective interviews and work within established procedures to
  
  

hire and retain staff.

• Ability to interact with vendors and suppliers, and in conjunction with purchasing
  
  

to source the best possible product at the best prices for all aspects of food and

beverage operations.

• Ability to monitor and/or maintain quality control and safety standards.
• Ability to communicate effectively in the English language, both verbally and in
  
  

writing with staff and the general public.

• Ability to work in a busy, fast paced work environment and to perform in a
  
  

professional appearance and manner.

• Ability to work well under pressure, making decisions in high stress situations
  
  

while maintaining a professional demeanor.

• Intermediate to advanced computer skills, good working knowledge of Microsoft
  
  

office.

Physical Demands

While performing the duties of this job, the team member regularly is required to

stand for extended periods of time; walk; use hands to finger, handle, or feel; reach

with hands and arms; and talk or hear. The team member occasionally is required to

sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift

and/or move up to 50 pounds.

Work Environment

Work is generally performed in the casino’s kitchen area with exposure to heat,

fumes and steam and casino setting with exposure to secondhand smoke and a high

noise level. Evenings, graveyards, holidays and/or weekend work are required.

Extended hours and irregular shifts may be required.