What are the responsibilities and job description for the Table Games Shift Manager position at Desert Diamond Casino West Valley?
Position Summary
Under general supervision of the Table Games Manager, oversees table game operations.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities
Minimum Qualifications
Education And Experience
High school diploma or GED required, Associates or Bachelor’s in Business Administration preferred: plus ten (10) years of experience in Table Games. 5 of which must be at managerial level and must include Assistant Shift Manager level or above. Must know basic strategy and be able to pass a basic strategy exam. Must be able to pass a math exam that includes specific player rating scenarios. Must be 21 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license; and to include the following:
Knowledge, Abilities, Skills, And Certifications
Ability to practice the principles of public relations and outstanding guest service.
Extensive Knowledge of, and ability to deal, all table games offered by TOGE.
Extensive and complete knowledge of Internal Controls.
Knowledge of Blackjack, Fortune Pai Gow and Ultimate Texas Hold-em and future games to be offered by the Enterprise card games.
Knowledge of procedures and Casino floor operations.
Extensive Knowledge and practice of all Title 31 requirements.
Excellent problem solving skills and the ability to adapt quickly to changing dynamics and priorities.
Excellent verbal and interpersonal communication skills.
Ability to implement new games.
Must know basic strategy and identify warning signs of advantage play.
Ability to multi-task efficiently.
Skill in human relations, communication and supervision of assigned staff.
Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
Ability to interpret a variety of instructions furnished in written and oral form.
Ability to investigate and analyze information and be able to apply what is learned to the operation.
Ability to foster a cooperative work environment.
Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members and guests at all levels.
Ability to demonstrate excellence in job performance, and continually seek improvement in results.
Skill in organizing resources and establishing priorities.
Skill in the use of personal computers and related software applications.
Physical Demands
While performing the duties of this job, the team member regularly is required to stand and walk; use hands and fingers, handle, or feel; reach with hands and arms; and talk or hear. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.
Work Environment
Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work may be required. Extended hours and irregular shifts may also be required.
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