Position Summary
Under direct supervision of the General Manager, the Slot Director is responsible for the strategic planning and leadership of all aspects of Slot operations with a primary focus on maximizing slot machines revenue and increasing guest satisfaction.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities
Ensures compliance with all State and Tohono O’odham Gaming Enterprise (TOGE) policies and procedures, including Internal Controls (ICs) and Tohono O’odham Gaming Office (TOGO) Tribal Regulations
Responsible for creating budgets, revenue forecasting and meeting revenue expectations
Ensures budget are complete, accurate and in line with goals
Ensures Slot Department is in compliance with Title 31, anti-money laundering, SAR reporting and all other FinCEN requirements
Ensures all required monthly reports, notices, and submissions required by TOGO and management are delivered upon due dates and are accurate
Oversees the supervision of personnel, which includes work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates team members to achieve peak productivity and performance
Oversees the maximization of slot floor optimization by reviewing in-depth analysis and identifying revenue opportunities with slot product mix and pricing, establishing slot machine replacement cycles, slot machine hold percentages, slot machine quantities and additional revenue sources
Determines types, location, denomination mix and number of slot machines and related equipment for the slot operations
Develops an evaluation program to gauge the performance of team members
Provides strategic insight, direction, and oversight to Slot Operations to ensure a successful and continuous operation
Provides constructive feedback to the General Manager on necessary changes and improvements; implements and monitors approved changes
Develops strategic business plans, and annual operating and capital budgets
Stays abreast of industry and competitor slot product & service offerings, new technologies, and cutting edge trends significant to slot and gaming operations
Oversees preparation, planning and forecasting of capital investments, direct expenses and gaming revenues
Oversees vendor relationships and all contract negotiations to ensure the best pricing, highest discounts, most favorable terms, added incentives, exclusive deals, leveraging Desert Diamond multiple property buying power, etc.
Oversees regulatory compliance, product acquisition, placement, productivity and maintenance
Directs the budget management for the department
Understands that Slot Operations is a 24-hour revenue and service department, monitoring slot machines guest activities during peak and off peak periods
Reviews the policies and procedures of the Slot Department to monitor internal controls and ensure protection of the gaming assets, updating such as needed to align with best practices, maintaining high level of regulatory compliance
Regularly reviews and recommends changes/revisions, where necessary, to internal controls that relate to the Slot Department operations. Works with other affected department to implement needed changes
Regularly evaluates all Slot Department policies and procedures for effectiveness and possible areas of improvement or efficiencies
Exhibits ability to communicate in a clear, friendly and positive manner with internal and external guests
Maintains high morale through support, appreciation and development of Team Members
Selects, trains, develops, organizes and motivates a highly qualified and effective team, capable of providing optimum staff support for TOGE
Carries out supervisory responsibilities in accordance with TOGE policies
Responsibilities include interviewing, hiring and training team members; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining team members; addressing complaints and resolving concerns
Must be culturally competent and effective in a multi-cultural environment
Effective at presenting information and responding to questions and/or concerns from management, staff, guests, public groups and regulatory agencies if requested
Strong leadership and people management skills required with good motivational and collaboration emphasis; communicates change effectively, overcomes resistance and builds commitment
Performs other duties as required.
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Minimum Qualifications
Education And Experience
Bachelor’s degree in Finance, Business Administration or a related field plus ten (10) years of experience in slot operations. Five (5) of the ten (10) years must have been at a slot department management level or above; or equivalent combination of education and experience. Relevant and direct experience may be considered in lieu of degree requirement. Experience in large-scale gaming operations with 1,500 slot machines preferred. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:
Knowledge, Abilities, Skills, And Certifications
Required experience in Class II and Class III gaming
Proven ability to exercise excellent judgement, high moral integrity, and a strong work ethic
Proven ability to be tactful and polite, maintain confidences, foster an ethical work environment and handle situations with sincerity
Demonstrated knowledge of mechanical functions and play aspects of slot machines, procedures and casino floor operations
Demonstrated knowledge of software systems
Demonstrated knowledge and ability of the slot industry, electronic slot machines and associated/related equipment products, features, setup and configurations as well as player tracking/accounting systems features and configurations.
Demonstrated knowledge, ability and comprehensive understanding and competence in electronic slot machine performance analysis and familiarization including slot floor layout and configuration utilizing standard analysis practices, tools and applications.
Working experience in a service culture that is focused on internal and external guests while creating consistent service expectations including guest satisfaction, dealing with service shortfalls and prioritizing guest needs in order to create an atmosphere that makes guests want to return by providing a memorable entertainment experience
Demonstrated knowledge in the analysis of slot performance reports and metrics (coin-in, hold percentages, win per unit, occupancy)
Demonstrated knowledge and understanding of competitive landscapes and aligning floor mix/ denomination to maximize guest spend
Ability to interact professionally and effectively with Tribal, State and National Regulatory Officials
Strong financial management skills, including experience with budgeting, forecasting and financial analysis
Skill in providing leadership and direction contributing to the success of an organization through engaging, developing and mentoring individuals and teams
Analytical mindset with the knowledge and ability to use data to drive decision-making
Knowledge in the establishment, administration and maintenance of staff training programs and records
Working knowledge in the efficient scheduling, and utilization of manpower
Proven ability to write and implement clear, direct, and professional departmental procedures as necessary
Ability to read and interpret documents such as PAR sheets, safety rules, operating and maintenance instructions and procedure manuals
Ability to write clear and concise reports and correspondence
Excellent interpersonal and communication skills with the proven ability to speak effectively before groups of TOGE guests or team members of various cultures
Demonstrated ability to project a professional image of excitement, enthusiasm and an outgoing personality
Ability to calculate figures and amounts such as discounts, interest, commissions proportions and percentages
Ability to apply common sense understanding to carry out directions in written, oral or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public
Demonstrated skill in professional management techniques
Demonstrated skill in human relations and supervision of assigned staff.
Working knowledge and skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint)
Physical Demands
While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.
Work Environment
Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may be required.
