Position Summary
Under direct supervision of the Director of Casino Marketing, creates and implements promotions within the casino to bring guests to the property. Oversees Promotions Coordinators. Maintains confidentiality of all privileged information.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities
Responsible for driving headcount to properties through promotions to increase revenue. Responsible for facilitating and running all electronic promotion functions. Responsible for following accounting practices and purchasing process. Responsible for generating and achieving specific revenue goals by developing promotion strategy that drive traffic to properties, through promotions, carded play, and effective communication. Responsible for maintaining absolute confidentiality of all written and oral information. Evaluates all promotions to fit the needs of each property. Establishes and maintain a communications system for internal and external notification needs. Ensures compliance of all promotion activity. Ensures adequate oversight that a comprehensive plan and process is followed pertaining to the following areas: coupons/free play, promotions/lotteries, and communications. Ensures collaboration of all impacted departments to maximize success for each property. Ensures timely planning, implementation and post analysis of all promotions. Ensures adequate training for all electronic promotion functions. Ensures coordination and implementation with cooperative efforts with other departments and other areas within the marketing department. Ensure Compliance with all state, Tohono O’odham Gaming Enterprise and Tohono O’odham Gaming Office Tribal Gaming Regulations. Submits monthly reports on promotions. Oversees promotional budget and P&Ls to ensure promotion stays within budget. Works with General Manager, Player Development Manager, Player’s Club Manager and other departments to adequately communicate and maximize collaborative efforts. Works in compliance with internal controls and policies and procedures of the property. Contributes to a team effort and accomplishes related results as required. Knowledge of the functions, structure, and policies and procedures of Tohono O’odham Gaming Enterprise and Tohono O’odham Gaming Office Minimum Internal Control Standards (MICS). Performs others duties as required.Minimum Qualifications
Education And Experience
Bachelor’s degree in Marketing and/or related field required, plus five years experience in promotions or marketing; three of the five years in a management capacity. Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of the degree requirement. Prefer gaming experience. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:
Knowledge, Abilities, Skills, And Certifications
Knowledge of principles and practices of promotions, analysis, reinvestment, player loyalty, and marketing in a guest service oriented environment. Knowledge of principles and practices of customer service. Knowledge of modern office practices, procedures, and equipment. Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic. Knowledge of basic accounting principles, budgets, monthly P&Ls and overall financial practices. Knowledge of principles and practices of promotions, and marketing in a customer service oriented environment. Knowledge of computer utilization in marketing/business operations. Ability to demonstrate outstanding guest service at all times. Ability to work closely with General Manager to evaluate property promotions needs based on database. Ability to oversee promotions to generate increased revenue. Ability to write reports and business correspondence. Ability to communicate, read, and write clearly in basic English. Ability to resolve problems/conflicts in a diplomatic and tactful manner. Ability to demonstrate outstanding guest service at all times. Ability to apply basic mathematical skills. Ability to interpret a variety of instructions furnished in written and oral form. Skill in communications. Skill in interpersonal relations. Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
Physical Demands
While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk, climb and balance. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.
Work Environment
Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may be required.
