What are the responsibilities and job description for the Reservations & Booking Specialist position at Desert Breeze?
About the Role:
As a Reservations & Booking Specialist, you will help customers plan and book reliable transportation. You will guide them through the reservation process, confirm trip details, explain pricing and payment requirements, and coordinate with drivers and dispatch to keep bookings organized.
This role is well suited to someone who communicates clearly, enjoys helping people, and can manage changing travel plans without losing attention to detail.
Key Responsibilities:
- Respond to booking inquiries by phone, email, and website contact forms.
- Collect and verify pickup and drop-off addresses, travel dates, flight details, passenger numbers, luggage requirements, and special requests.
- Check availability with the operations team before confirming reservations.
- Prepare quotes using approved rates and explain deposits, remaining balances, and cancellation policies.
- Create, update, and maintain accurate booking records.
- Send reservation confirmations and clear pickup instructions.
- Coordinate with drivers and dispatch regarding schedules, customer requests, and last-minute changes.
- Assist with rescheduling, cancellations, and refund requests in accordance with company policies.
- Help organize airport transfers, regional trips, private outings, and local delivery bookings.
- Escalate scheduling conflicts, payment discrepancies, and service concerns promptly.
- Protect customer contact, travel, and payment information.
- Follow up on inquiries and help turn suitable requests into confirmed bookings.
Requirements:
- Previous experience in reservations, customer service, hospitality, transportation, or a similar role.
- Strong written and spoken English, with a professional and friendly telephone manner.
- Excellent organization and attention to detail.
- Confidence using email, calendars, spreadsheets, and booking or customer-management tools.
- Ability to manage several inquiries while keeping reservation details accurate.
- A calm, practical approach to schedule changes and customer concerns.
- Comfort explaining prices, payment requirements, and service policies clearly.
- Ability to coordinate effectively with drivers and other team members.
Pay: $18.00 - $21.60 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $22