Spa Manager

At Desert Body Contour, the Spa Manager is responsible for the overall success and growth of the business, ensuring exceptional client experience, meeting KPI’s and sales targets, fostering client retention, and overseeing staff and day-to-day operations. This role encompasses sales, client consultations, and driving clinic growth across all metrics while maintaining a high standard of service in a fast paced environment. The Spa Manager will represent the Desert Body Contour brand, collaborate with the leadership team, and contribute to building a thriving team that is client and revenue-focused. They will also report directly to the CEO/Owners and work closely to align key business goals and strategies, execute, and deliver all the CEO's requests to the team.

Key Responsibilities:

Sales & Consultation:

• Lead sales efforts by actively supporting the team in upselling and recommending all services offered, including aesthetics, wellness treatments, and memberships.
• Conduct client consultations, assess needs, and provide tailored treatment recommendations that align with clients’ goals.
• Close sales during consultations and drive all categories of the business (aesthetic, memberships, retail, etc.).
• Achieve or exceed monthly service and retail sales goals.
• Monitor and track individual and team sales performance, ensuring consistent growth across all revenue categories.

Client Success & Retention:

• Oversee the entire client journey, ensuring every client receives exceptional service and achieves their desired outcomes.
• Foster long-term relationships with clients to enhance retention and satisfaction.
• Ensure all clients are receiving full recommendations for all services and retail offered.
• Proactively follow up with clients post-treatment to ensure satisfaction, address concerns, and promote retention strategies.
• Handle client feedback and resolve complaints effectively, ensuring continued client satisfaction and loyalty.

Operations Management:

• Manage daily clinic operations, including scheduling, staffing, inventory management, and vendor relations.
• Ensure that clinic protocols and operational procedures are adhered to consistently, maintaining compliance with health and safety regulations.
• Maintain an organized and efficient clinic environment that supports high productivity and exceptional client care.
• Assist in building and implementing efficient systems and processes that improve overall clinic operations and service delivery.
• Assist with Social Media content creation.

Clinic Growth & Metrics:

• Drive clinic growth by analyzing performance metrics and identifying opportunities for improvement in client acquisition, retention, and sales.
• Collaborate with the leadership team to develop and execute strategies for increasing clinic revenue, profitability, and client satisfaction.
• Set and monitor performance goals for the team and ensure that clinic KPIs (Key Performance Indicators) are met or exceeded.

Team Leadership, Coaching & Performance Management:

• Lead, train, and mentor the clinic team to ensure a high level of service and consistent performance.
• Coach providers to ensure they are hitting their performance metrics, including sales, client retention, and service quality.
• Collaborate with the team to help identify inefficiencies and opportunities for the practice
• Conduct performance reviews with all team members and provide constructive feedback to support growth and development.
• Manage the hiring, onboarding, and firing processes as necessary, ensuring that all staff are aligned with the clinic’s goals and values.
• Foster a positive, collaborative team culture focused on personal growth, accountability, and excellence.

Brand Representation & Marketing:

• Represent Desert Body Contour at events, local networking opportunities, and community partnerships.
• Support marketing initiatives, including promotions, open houses, and client outreach efforts.
• Identify marketing opportunities to grow the practice
• Assist in community outreach efforts to increase brand visibility and generate new business opportunities.
• Ensure that the clinic’s brand standards are upheld in every client interaction, marketing material, and community engagement.

Administrative & Business Development:

• Assist in the creation and implementation of new systems and procedures that streamline operations, improve the client experience, and increase business efficiency.
• Track and report on clinic performance, presenting insights and recommendations for improvement to the CEO/Owners.
• Ensure the clinic meets all financial and operational goals, including revenue targets and operational KPIs.

Follow-up Calls & Client Retention:

• Manage follow-up calls to clients post-treatment to ensure satisfaction, address any concerns, and encourage repeat business.
• Outreach to leads.
• Implement and refine client retention strategies to ensure consistent loyalty and lifetime value.
• Support the team in maintaining accurate records of client interactions, treatments, and follow-up actions.

Execution of CEO Requests:

• Execute and deliver all requests, strategies, and directives from the CEO/Owners to the team to ensure alignment with business goals and objectives.
• Ensure that the team understands and effectively implements the CEO's vision, priorities, and expectations for clinic operations, client service, and growth.
• Act as the key communicator between the CEO/Owners and the clinic team to ensure the smooth implementation of new initiatives, processes, or changes.

Qualifications:

• 2 years of management experience in a medical spa, aesthetic practice, or related field.
• Esthetician license strongly preferred.
• Strong sales and client retention experience, with the ability to drive clinic growth across all business categories.
• Exceptional leadership, communication, and interpersonal skills.
• Proven track record of achieving operational and financial targets.
• Strong organizational skills and ability to manage multiple tasks efficiently.
• Experience with system-building, operational improvements, and process implementation.
• Ability to work evenings and/or weekends based on business needs.
• Operates with a sense of urgency and performs well in a fast pace environment
• Comfortable working 40-50 hours per week
• Proven track record of reliability
• Experience with fitness and nutrition is a bonus
• Business hours are Mon-Thurs: 9:15am-7pm, Fri/Sat: 9:15am-2pm. This role will be primarily Monday through Friday, with weekends as needed.
• Salary from $55,000 based on experience/qualifications. Plus bonuses and tips.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Salary : $55,000