What are the responsibilities and job description for the Bilingual Front Office Medical Receptionist position at Desert Bloom Family Medicine?
Looking for a motivated bilingual front office receptionist with excellent communication skills for a busy Family Practice office.
Job Title: Front Desk Receptionist – Family Practice
Job Summary:
The Front Desk Receptionist is the first point of contact for patients. This position plays a key role in providing a welcoming and efficient experience for patients and ensuring smooth front-office operations.
Key Responsibilities:
- Greet and check in patients in a courteous and professional manner
- Schedule and confirm patient appointments
- Verify and update patient insurance and demographic information and scan insurance cards into patient's chart
- Collect co-pays and balances at check-in/check-out
- Respond to inquiries, and route messages appropriately
- Maintain patient confidentiality and comply with HIPAA regulations
- Ensure the waiting area is tidy and welcoming
- Coordinate with medical assistants and providers for efficient patient flow
Qualifications:
- High school diploma or equivalent required
- Previous experience in a medical office (family practice or primary care preferred)
- Knowledge of electronic health records (EHR), preferably eClinicalWorks
- Strong communication and customer service skills
- Ability to multitask and remain calm under pressure
- Bilingual
We are a busy Family Practice Office with 3 locations in the West Valley.