What are the responsibilities and job description for the Member Service Agent position at Deseret First Credit Union?
There's a reason we've won so many awards for being one of the best companies to work for! We invite you to apply to join our family, and here's what's in it for you:
- 12 paid holidays
- Competitive compensation
- Benefits, perks, and discounts worth a double-take
- A positive atmosphere and co-workers who truly care
- Enjoyable activities and wellness initiatives
- Work-from-home flexibility
The schedule is Monday-Friday 8:45am - 5:45pm, as well as rotating Saturdays 8:45am - 2:00pm. After the initial training period onsite, there will be an option for work-from-home flexibility or remote work.
Summary: The Member Service Agent provides service to members of the credit union by processing their financial transactions and educating them on credit union products and services over the phone and via email and other electronic correspondence.
We pride ourselves in taking excellent care of our credit union's members. Here is how you can help us accomplish that:
- Takes incoming calls from members to assist them with account needs and transactions
- Opens new accounts
- Processes checks
- Responds to members' e-mail and chat system inquiries
- Provides credit union products and services to existing members
Deseret First Credit Union is proud to be an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity, age, national origin, disability veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
Benefits:
Full Benefits Package
Salary:
Starting at $21/hour DOE.
Requirements:
Qualifications:
- High school diploma or GED and six months of experience working with the general public required
- Previous phone experience is helpful
Competencies:
- Must be friendly, personable, professional, and service-oriented
- Good oral and written communication skills
- Ability to think outside the box and problem solve
- Ability to multi-task and adapt to change
- Spanish speaking is a plus
Computer/Software Skills:
- Microsoft Office Suite; strong ability to learn new software programs