What are the responsibilities and job description for the Hotel Front Desk Agent (Part Time) position at Desai Hotel Group, LLC?
About Our Company:
Desai Hotel Group is a fast-growing vertically integrated private hotel investment company based in Ridgeland, Mississippi. We specialize in developing and managing high-quality, select service hotel assets throughout the Southeastern United States.
DHG has an objective that is more than just developing or acquiring and operating hotels; it is producing excellence in the quality, design, and people involved in each and every one of our projects.
Desai Hotel Group Core Values :
K-knowledge : Pursuit of Growing and Learning
A-appreciation : Recognizing Excellence
R-revolutionary : Embrace and Drive Change
M-morale : Spirit of Positivity
A-authentic : “Be the person your dog thinks you are”
KARMA is our guiding Principle and outlines our Core Values.
We expect all of our Team Members, exempt and non-exempt, to practice respect and appreciation for one another. These Core Values drive who we are as a team.
We believe in developing individuals and exploring their full potential. We pride ourselves to say that once you join our team this will be your last job.
Please keep in mind that we are a small but fast-growing company. Therefore, it may become necessary to include other administrative duties in your role.
ABOUT THE JOB:
The Front Desk Representative is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask.
Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
During your first few days of employment, you will receive important information regarding the performance requirements of your position, basic company policies, your compensation , plus other information necessary to acquaint you with your job and the company. You will also be asked to complete an I-9 form and present the company with information establishing your identity and your eligibility to work in the United States in accordance with applicable federal laws.
CORE ACCOUNTABILITIES:
- Demonstrates highest quality customer service, communication and time management skills.
- Supervise Front Desk operations during your assigned shift to a consistently high standard.
- Check guests in and out efficiently and in a friendly and professional manner.
- Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
- Ensure compliance with all Brand Standards of Operations including all Guest Satisfaction programs.
- Answer switchboard in accordance with standards of proper telephone etiquette.
- Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
- Keep the lobby and desk area clean and presentable.
- Have a thorough knowledge of emergency and security procedures.
- Follow company policies and procedures and effectively communicate them to subordinates.
- Fulfill Manager on Duty shifts if required.
REQUIRED ATTRIBUTES:
- Must be able to work all shifts including, AM's, PM's, weekends, and holidays.
- High school diploma or equivalency.
- Computer experience required.
- College level courses in business or hospitality preferred.
- Two to three years of business and customer service experience preferred.
- Effective written and verbal communication skills.
- Multiple language fluency is desirable.
- Work in an upright standing or sitting position for long periods of time
- Being able to adapt to a changing environment.
KPI’s:
- Average Room Rate
- Average Rate Per Guest
- Bedroom Occupancy Rate
- Revenue per available room
- Cost Per Occupied Room
Job Type: Part-time
Experience:
- handling guest check-ins and check-outs, reservations,: 2 years (Required)
- front desk agent in the hotel industry: 2 years (Required)
Work Location: In person