What are the responsibilities and job description for the Front Office Manager - Natchez, MS position at Desai Hotel Group, LLC?
Do you believe hospitality starts with a smile and leadership starts with heart?
Are you the kind of person who thrives on connection, calm under pressure, and finds joy in creating moments that matter?
At Desai Hotel Group, we don’t just manage hotels, we create spaces where people feel seen, valued, and cared for. Our Front Office Managers are more than operational leaders; they’re the heartbeat of the guest experience, setting the tone for every stay and every team member who makes it happen.
We live by KARMA:
Knowledge – Always be learning
Appreciation – Celebrate and recognize often
Revolutionary – Question the norm, push for better
Morale – Positivity is a strategy
Authentic – Be the person your dog thinks you are
If you lead with empathy, act with purpose, and believe in the power of great service, this is where you belong.
What You’ll Do
- Lead with heart – Oversee daily front office operations, ensuring every guest interaction feels warm, seamless, and memorable.
- Inspire excellence – Coach, train, and motivate your team to deliver exceptional service and uphold both brand and DHG standards.
- Own the guest journey – Manage all aspects of check-in, check-out, reservations, and guest inquiries with efficiency and care.
- Drive performance – Analyze daily reports, manage labor and departmental budgets, and find new ways to improve profitability.
- Champion communication – Serve as the bridge between departments to ensure flawless coordination and guest satisfaction.
- Support success – Review night audits, group billing, and revenue forecasts while maintaining accurate accounting and cash control procedures.
- Prioritize safety – Maintain readiness for emergency situations and ensure compliance with all safety and security procedures.
- Elevate experience – Collaborate with sales and revenue teams on upselling initiatives that enhance both guest stays and performance goals.
- Foster culture – Lead with positivity and authenticity, creating a workplace where people love to serve—and love to stay.
What You Bring
- 3–5 years of front office or guest services experience, including 1–2 years in a leadership role
- Strong communication, organization, and problem-solving skills
- Proven ability to inspire, coach, and develop teams
- Proficiency in hotel Property Management Systems (PMS) and basic financial management
- Ability to manage multiple priorities and maintain composure under pressure
- High school diploma or equivalent required; college coursework in business or hospitality preferred
- Flexibility to work evenings, weekends, and holidays as needed
- A genuine passion for people and a drive to create lasting impressions
Why This Role Matters
The front office is where first impressions are made and lasting memories are built.
As Front Office Manager, you set the tone for every guest and every team member who walks through our doors.
You’re not just managing a desk, you’re managing the heartbeat of hospitality.
Your leadership ensures our teams feel supported, our guests feel cared for, and our properties shine with authenticity and warmth.
Join a company that believes in growing people, celebrating wins, and redefining what hospitality feels like.
Apply now and help us make every arrival unforgettable.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person