Lake Park Front Desk Associate

ABOUT US: The Des Plaines Park District, established in 1919, features more than 50 parks and facilities. As an Illinois Distinguished Accredited Agency, we service a culturally diverse and growing community with hundreds of affordable recreational and educational programs, classes, and events for kids, teens, adults, and families each season. "Enriching Lives Everyday" is our vision and our constant goal. 

JOB IDENTIFICATION

Job Title:                      Lake Park Front Desk Associate 

Grade:                          V                    

FLSA:                          Non-Exempt

Department:                 Recreation Facilities

SUPERVISORY RELATIONSHIPS

Reports to:                   Revenue Facilities Manager

Supervises:                  Lake Park Attendants

BASIC FUNCTION

Lake Park Associate operates as frontline staff including cash control, admission onto the golf course and boating marina, fulfilling concessions and beverage orders, as well as customer relations and attendant staff supervision. Must be at least 21 years of age. This is a seasonal position dependent on the weather, with an anticipated start date of March 1st, 2026. 

Schedule: Weekdays and weekends, 6:30am-1:45pm & 1:30pm-8:15pm 

ESSENTIAL DUTIES

1. Implements measures that insure the smooth day-to-day Cash and Concession operations. 

1. Supervise and direct Lake Park Attendants. Ensure all facility rules and District Policies and procedures are followed by staff and patrons. 

1. Enforce measures to secure handling of all monies. 

1. Balance cash drawers and prepare deposits daily. 

1. Complete all required paperwork, reports and daily forms. Enforce all facility rules and District policies and procedures. 

1. Demonstrate and promote positive guest relations and exceptional customer service. 

1. Promote positive teamwork environment for all staff. 

1. Take control of and act decisively in emergency situations, responding calmly and quickly under pressure. 

1. Open and close the facility including the golf course and boat marina. 

1. Ability to work flexible shifts including evening and weekend hours. 

1. Control inventory of food and drink products and supplies. 

1. Answer phone calls and questions/suggestions of guests. 

1. Ensure the overall cleanliness of the food preparation area, public concessions area and outdoor patio areas. 

1. Communicate staff and facility issues in a timely manner. 

OTHER DUTIES

1. Troubleshoot to prevent potential problems. 

1. Delegate work tasks to staff. 

1. Responsible for concessions and waterfront when attendant is not on duty. 

1. Inform all staff of any changes in policy, procedures or rules handed down by supervisor. 

1. Follow all safety policies and procedures as outlined in the Park District Safety and Crisis Manuals. 

1. Perform additional duties as assigned. 

POSITION QUALIFICATIONS

Education:                    Some College level work.

Experience:                  Must be 21 years of age or older.

Cash handling experience preferred.

                                    General knowledge of Point of Sale systems.

                                    Customer service experience.

Certifications:              CPR and First Aid Certification, classes available through Park District upon hire

Food Handler Training Certificate required following employment.

Illinois BASSET Certification required following employment.

Required Illinois Driver’s License

PERKS & BENEFITS: SEASONAL STAFF

• All recreational facilities at no charge during active employment, discounts for dependents
• A free individual outdoor pool pass to three aquatic facilities, or family pass at 50% discount
• 3 months free of a fitness center and/or indoor aquatic center pass
• 50% discount on general programs at resident rates
• Contractual classes/programs at a discounted rate
• $3.00 off resident daily fees for golf facilities (including mini golf)

Des Plaines Park District is an Equal Opportunity Employer. Des Plaines Park District ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation or disability. If you need any special accommodations, please contact Human Resources at the Park District at 847-391-5700 or email at nicole.dale@dpparks.org so that we may make the necessary arrangements for you.

Salary : $17