What are the responsibilities and job description for the Account Manager position at DershengUSA?
Company Description DershengUSA represents DERSHENG, a global material handling manufacturer established in 1977 and recognized for designing, engineering, and producing casters, wheels, and OEM carts. The company serves a wide range of industries, including material handling, retail, medical equipment, beverage, bakery, food production, display racks, and roll containers. With a catalog of over 10,000 product types, DERSHENG offers solutions for diverse applications and operational needs. A significant portion of its caster products are NSF-listed, making them suitable for demanding food industry environments. Applicants can expect to work with a well-established brand focused on quality, safety, and industry-specific innovation.
Role Description The Account Manager role is a full-time, remote position responsible for managing and growing customer relationships across assigned territories or industry segments. Day-to-day tasks include serving as the primary point of contact for key accounts, understanding customer requirements, and recommending appropriate caster, wheel, and cart solutions. The role involves preparing quotes, processing orders, tracking shipments, and coordinating with internal teams in sales operations, logistics, and product engineering. The Account Manager will monitor account performance, analyze sales data, and identify opportunities for upselling and cross-selling. This position also requires handling customer inquiries and issues, maintaining accurate records in CRM systems, and supporting sales campaigns and product launches.
Qualifications
- Candidates should possess strong account management, customer service, and relationship-building skills.
- Candidates should possess skills in sales, negotiation, and basic business development to support revenue growth.
- Candidates should possess organizational, time management, and follow-up skills to handle multiple accounts and priorities.
- Candidates should possess communication skills, including clear written and verbal communication and professional presentation abilities.
- Candidates should possess proficiency with CRM systems, MS Office (Excel, Word, PowerPoint), and general digital tools used in remote work.
- Candidates should possess problem-solving and analytical skills to interpret customer needs and sales data.
- Knowledge of material handling, manufacturing, industrial products, or related sectors is beneficial.
- Bachelor’s degree in Business, Marketing, Engineering, or a related field, or equivalent practical experience, is preferred.
- Ability to work independently in a remote environment, collaborate with cross-functional teams, and occasionally travel to customers or industry events as needed.