Technical Service Engineer

Position Description

The Technical Service Engineer is primarily responsible for providing application expertise across the entire spectrum of Derrick products. This position exposes the individual to multiple Derrick business units by working closely with Service, Sales (domestic only), Research and Development and Product Evolution Teams. Expected travel is local to West Texas in support of Derrick operations. The qualified individual must be team- oriented, eager to learn, and have a burning desire to bring value to the organization. Fully embracing the Derrick vision and the corporate/family culture are vital to success.

Duties Include

• Assisting the sales organization by providing pre and post-sale support to create technical value proposition of Derrick technology.
• Providing technical product expertise for drilling contractors and operators, including applying the best Derrick products for each unique application.
• Assisting the West Texas Field Manager with service, technical troubleshooting and working with customers on effective solutions.
• Troubleshooting product performance problems and working with customers on effective solutions.
• Managing the development of technical marketing materials to differentiate Derrick products in the marketplace.
• Conducting analysis on Derrick and competitors’ products; working with sales managers in order to develop ways to improve the positioning of Derrick’s product.
• Working with research and development to help define next generation products.
• Teaching customers, agents, and Derrick employees in the field and classroom how to correctly apply Derrick’s products to improve drilling efficiency and reduce the impact to the environment.
• Enhancing the organization’s reputation by accomplishing new and different customer requests; exploring opportunities to add value to Derrick technology.
• Updating job knowledge by participating in education opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Protecting the Derrick organization’s value by keeping information confidential.
  
  

Required Skills:

• Proven ability to take ownership of projects, work independently to resolve issues and see them to completion.
• Ability to multi-task extensively.
• Bachelors Degree preferred with a major in engineering or technical field.
  
  

Essential Requirements:

• Strong written and oral communication skills.
• Basic to advanced proficiency with Microsoft Office Suite and related products.
• Detail oriented, self-directed, decisive, and honest.
• Alignment with Derrick’s core values: Inclusive, Safe, Committed, Accountable, and Innovative.
• Must reside within the Midland/Odessa area.
  
  

Desirable Requirements:

• Experience in the oil & gas drilling industry.
• Bi-lingual in Spanish preferred.
  
  

WORKING CONDITIONS

In Addition To Being Able To Sit, Stand, Climb, Walk, Read, Talk, See And Hear, To Perform The Essential Functions Of This Job An Individual Must Be Able To Do The Following Additional Activities

• Perform office work requiring sitting at the computer and other administration duties.
• Walking on flat or uneven surfaces.
• Bending, stooping, and working from just above the ground to 6-foot elevation.
• Use of stairs and ladders for elevated work.
• Lifting 5 to 15 lbs. loads is performed daily.
• Lifting 15 to 45 lbs. loads is done on an intermittent basis.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.