Medical Receptionist

Please do not contact the office regarding this position

JOB SUMMARY:

As the first and last point of contact for patients, Medical Receptionists are the face of the practice and play a critical role in shaping the patient's experience. They create a welcoming, professional, and compassionate environment while ensuring efficient scheduling, accurate patient information, and seamless communication between patients and clinical staff. This position also requires flexibility and a willingness to provide coverage at multiple practice locations as needed to support staffing and operational needs. Through exceptional customer service, attention to detail, and a commitment to confidentiality, Medical Receptionists help build patient trust, support operational excellence, and contribute to the overall success and reputation of the practice.

MAJOR DUTIES & RESPONSIBILITIES:

• Deliver a professional, welcoming patient experience from arrival through departure.
• Ensure provider schedules are optimized to support patient access, productivity, and operational efficiency.
• Facilitate timely communication and resolution of patient inquiries, requests, and concerns.
• Maintain accurate patient information, documentation, and records to support quality care and compliance.
• Verify coverage and collect patient financial responsibilities to support revenue cycle integrity.
• Coordinate effectively with clinical and administrative teams to ensure seamless patient care.
• Ensure patient visits are prepared and processed efficiently, minimizing delays and disruptions.
• Maintain an organized, professional front office environment that reflects Dermio Dermatology's standards.
• Contribute to the achievement of Dermio Dermatology's mission, vision, values, and patient service goals

REQUIRED QUALIFICATIONS:

• Excellent verbal and written communication skills with a professional and patient-focused approach
• Strong customer service skills with the ability to create positive patient interactions
• Demonstrated empathy and emotional intelligence when handling sensitive or high-stress situations
• Strong organizational skills with the ability to multitask and maintain attention to detail
• Ability to work effectively in a fast-paced, high-volume environment
• Proficiency with computers and ability to learn and use practice management systems
• Consistent reliability, punctuality, and accountability
• Team-oriented mindset with openness to feedback and commitment to continuous improvement
• Willingness and ability to travel between office locations as needed

EDUCATION and/or EXPERIENCE:

• High school diploma or GED is required

PREFERRED QUALIFICATIONS:

• Prior experience in a medical, dermatology, or specialty healthcare front office setting
• Familiarity with medical scheduling systems and electronic health records (EHR), ModMed/EMA
• Experience with insurance verification and patient financial collection processes
• Knowledge of medical terminology and basic understanding of dermatology services
• Experience handling multi-provider schedules in a high-volume clinical environment
• Prior exposure to patient intake, registration, and front desk operations
• Bilingual communication skills (a plus, depending on patient population needs), Spanish

Equal Employment Opportunity, Reasonable Accommodation, and Job Duties Disclaimer

The Company is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination, harassment, and retaliation. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, childbirth and related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, veteran status, military service, or any other status protected by applicable federal, state, or local law.

The Company provides reasonable accommodations to qualified individuals with disabilities and for sincerely held religious beliefs and practices, as required by law. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation.

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions. Duties, responsibilities, reporting relationships, and other job requirements may be modified, added, or removed at any time, with or without notice, to meet the business needs of the organization.

Pay: From $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Application Question(s):

• Are you comfortable with commuting to other locations when needed (Munster, Dyer, Valparaiso, and Crown Point)?
• Our office operates between the hours 6:30am - 7:00pm, Monday - Friday. Are you available to work within these hours?

Work Location: In person