Patient Service Representative (Sona-Greensboro)

Patient Service Representative – Sona Med Spa Greensboro, NC

We are seeking a motivated and service-oriented Patient Service Representative to join our team! As the first point of contact for our clients, you will play a key role in creating an exceptional experience while helping support our mission of delivering premium aesthetic services in a results-driven environment.

Our ideal candidate thrives in a fast-paced setting, is passionate about aesthetics and wellness, and brings strong organizational and communication skills to every interaction. If you're goal-oriented, love helping people feel their best, and excel at managing a busy, dynamic schedule—we want to hear from you!

What You'll Do:

• Welcome patients and create a warm, professional first impression that reflects our brand.
• Schedule and reschedule appointments to maintain a full, optimized calendar for our providers.
• Provide product and service knowledge to patients, assist with skincare purchases, and help guide them toward treatment plans aligned with their aesthetic goals.
• Proactively manage leads and patient follow-ups using our customer relationship management (CRM) system.
• Collaborate with the clinical team to ensure seamless communication, smooth patient flow, and a five-star patient experience.
• Collect and post payments for aesthetic procedures, packages, and product sales.
• Entering patient demographics into the practice management system
• Maintain cleanliness and presentation of reception and retail areas.
• Stay informed on current promotions, treatment offerings, and skincare lines.
• Handle check-in and check-out processes, obtain necessary consents, and ensure accurate patient documentation.
• Confirm and document patient communications, no-shows, and reschedules as needed.
• Contribute to a team environment that prioritizes goal setting, patient retention, and monthly sales targets.

Who You Are:

• Passionate about skincare, beauty, and the aesthetics industry.
• Confident in sales and excited to work in a performance-focused environment.
• Experienced with CRMs, EMRs, and scheduling software or eager to learn.
• Skilled in multitasking, with the ability to stay organized under pressure.
• A team player with strong communication and customer service skills.

Preferred Experience:

• Previous experience in a med spa, salon/spa, or aesthetics-focused healthcare setting.
• Familiarity with aesthetic services such as injectables, lasers, facials, and skincare products.
• Comfortable with goal tracking and participating in sales campaigns or promotions.