Patient Service Representative (Contour-Rancho Mirage)

A Patient Service Representative (PSR) ensures a professional, efficient, and welcoming experience for all patients and visitors. Key responsibilities include patient check-in/out, scheduling, verifying insurance, and handling inquiries. Excellent customer service is essential, along with strong communication, attention to detail, and the ability to multitask in a fast-paced environment.

Essential Functions & Responsibilities:

Patient Check-In

• Greeting all patients and visitors warmly, ensuring a welcoming environment.
• Maintain a clean and organized reception area.
• Register new patients and update existing patient demographics, including insurance and financial details.
• Verify insurance eligibility and inform patients of any pending balances or copays.
• Manage patient flow by communicating delays and assisting with inquiries.
• Ensure all necessary forms (consents, financial agreements, etc.) are completed and scanned into charts by the end of the day.
• Protect patient confidentiality at all times.
• Inform patients of monthly specials and upcoming events.

Patient Check-Out

• Provide a friendly farewell, ensuring patient satisfaction.
• Address any remaining patient questions or concerns.
• Schedule follow-up appointments.
• Bill for services rendered and collect payments.
• Reconcile financial transactions and end-of-day reports.

Phone & Communication

• Answer and manage multi-line phones efficiently (within three rings, with minimal hold times).
• Route calls accurately and provide coworkers with detailed patient requests/concerns.
• Take and relay messages with full detail.
• Schedule appointments according to provider templates to optimize patient satisfaction.
• Maintain professional phone etiquette and uphold patient confidentiality.

General Duties

• Maintain a comfortable environment by addressing patient concerns and anxieties.
• Manage office inventory, place supply orders, and coordinate equipment maintenance.
• Assist patients in distress and respond to questions, concerns, or emergencies as needed.
• Ensure compliance with office policies and procedures, reporting any necessary updates.
• Contribute to a positive team environment and assist with additional tasks as needed.

Patient Engagement & Education

• Educate patients on products, skincare treatments, and post-care instructions, promoting sales where applicable.
• Assist in marketing efforts and patient education initiatives.

Workplace Expectations

• Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
• Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
• Teamwork - Develop and promote teamwork and cooperation among co-workers
• Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
• Completion of all other duties as assigned by Management

Skills & Abilities:

• Proficiency in EHR systems
• Excellent patient communication and customer service skills.
• Ability to work in a fast-paced environment
• Knowledge of administrative and clerical procedures

Qualifications & Experience Preferred:  

• High school diploma, GED, or equivalent experience
• 2 years of customer service experience

Wage Range:  $19/hr - $22/hr  DOE

Salary : $18 - $20