Front Dest Receptionist - Dermatology Office

Position Summary:
The Front Desk Receptionist plays a key role in providing a warm, welcoming, and professional first impression for patients. This position is responsible for greeting and assisting patients, managing check-in and check-out processes, scheduling appointments, verifying insurance, collecting payments, and supporting smooth daily clinic operations. The ideal candidate is friendly, organized, detail-oriented, and able to multitask in a fast-paced medical environment.

Responsibilities

Patient Experience & Front Desk Duties

• Greet patients and visitors in a courteous and professional manner

• Check patients in and out efficiently and accurately

• Answer multi-line phones; direct calls and take messages as needed

• Assist patients with completing forms and office consents

• Provide information regarding office policies and appointment instructions

• Maintain a clean, organized reception area and waiting room

Scheduling & Communication

• Schedule, reschedule, and confirm patient appointments

• Manage patient flow and communicate delays to patients and clinical staff

• Coordinate referrals and medical record requests as needed

• Communicate professionally with patients, providers, and external offices

Insurance & Billing

• Verify insurance eligibility and benefits for upcoming appointments

• Collect co-pays, deductibles, deposits, and outstanding balances

• Maintain accurate documentation and follow billing protocols

• Assist patients with basic billing questions and direct complex inquiries appropriately

Administrative Support

• Scan and upload documents to EMR

• Maintain confidentiality of patient information in accordance with HIPAA

• Support clinical staff and providers with administrative tasks

• Perform end-of-day reconciliations and prepare deposits

Qualifications

• Previous medical office or dermatology experience preferred (but not required)

• Excellent communication and customer service skills

• Strong attention to detail and multitasking abilities

• Ability to maintain professionalism and compassion under pressure

• Basic understanding of medical terminology and insurance plans a plus

• Proficient in computer systems; experience with EMR preferred

• Bilingual skills (e.g., Spanish) strongly preferred

Work Environment & Schedule

• Fast-paced outpatient clinical setting

• Must be reliable, punctual, and able to work assigned schedule

• Occasional need to assist with clinic tasks outside reception duties