What are the responsibilities and job description for the Dermatology Patient Services Representative position at Dermatology Associates Skin & Cancer Center?
Overview
Be the welcoming face of dermatology.
Do you enjoy helping people, staying organized, and being part of a team that makes a difference? Are you professional, dependable, and comfortable balancing multiple responsibilities in a fast-paced environment? If so, we would love to meet you!
We are seeking a full-time Dermatology Patient Services Representative to join our growing practice. This role is an important part of the patient experience, from the first phone call to check-in and check-out. We are looking for someone who understands the importance of making patients feel welcome, communicating clearly, and helping the office run smoothly.
Whether you have experience as a medical receptionist, patient services representative, or medical front office specialist, or you are looking to begin a career in healthcare, we provide hands-on training to help you learn and succeed. The right person will bring a positive attitude, a strong work ethic, attention to detail, and a willingness to learn.
We value team members who take initiative, hold themselves accountable, adapt to change, and treat patients and coworkers with respect. If you are looking for an opportunity to develop new skills and build a long-term career with an established and growing dermatology practice, this could be the right fit for you.
Our Five Core Values
Trust. Accountability. Leadership. Excellence. Respect.
These values guide how we care for our patients, support one another, and work together as a team.
Key Responsibilities
- Welcome patients and visitors with warmth, professionalism, and respect, creating a positive first impression.
- Answer and manage a high volume of calls using a multi-line phone system while maintaining a courteous and helpful manner.
- Schedule appointments accurately, follow scheduling guidelines, and help maintain an efficient patient schedule.
- Complete patient check-in and check-out, ensuring information is accurate and patients understand their next steps.
- Verify insurance eligibility, obtain required authorizations, and assist with insurance-related questions.
- Collect copays, deductibles, outstanding balances, and other patient payments accurately and professionally.
- Maintain accurate patient demographics and records in the Electronic Medical Record (EMR) system.
- Communicate effectively with providers, clinical staff, and team members to support timely patient care and efficient office flow.
- Protect patient confidentiality and follow HIPAA requirements when handling patient information.
- Maintain a clean, organized, and welcoming front office.
- Take ownership of assigned responsibilities, follow established procedures, and ask questions when clarification is needed.
- Demonstrate dependability, accountability, and teamwork while representing the practice's core values in every patient interaction.
Qualifications
- Friendly, professional, and compassionate, with a genuine desire to help others.
- Strong verbal communication skills and the ability to interact respectfully with patients and coworkers.
- Excellent attention to detail and organizational skills, with a commitment to accuracy.
- Able to multitask, prioritize responsibilities, and remain composed in a fast-paced environment.
- Comfortable using computers and willing to learn electronic medical record (EMR) systems and other office technology.
- Dependable, accountable, and self-motivated, with the ability to take initiative and follow established procedures.
- Team-oriented, flexible, and willing to adapt to changing needs and priorities.
- Previous experience in a medical office, dermatology practice, medical reception, patient scheduling, insurance verification, or customer service is preferred but not required. We are happy to train the right candidate who demonstrates the right attitude, work ethic, and willingness to learn.
Benefits
- Health Insurance
- Optional Dental & Vision Insurance
- 401(k) with Employer Match
- Paid Time Off
Schedule and Work Location
- Full-time position
- Monday through Friday
- Day shift
- In-person attendance required
- Travel to satellite office locations may be required based on practice needs.
- Initial training will take place at our Panama City, Florida office.
*Schedule Requirement: This position requires consistent weekday availability during scheduled business hours to support patient care and daily office operations. School or class schedules that conflict with required work hours cannot be accommodated.
Additional Requirements
- Must be able to pass a pre-employment background check.
- Reliable transportation is required.
If you're looking for a career where you can learn, grow, and make a meaningful difference, we'd love to hear from you. Join a team that values professionalism, accountability, teamwork, and exceptional patient care.
Apply today and become part of a practice that is committed to its patients, its people, and continued growth!
Pay: From $15.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Education:
- High school or equivalent (Required)
Willingness to travel:
- 25% (Required)
Work Location: In person
Salary : $15