What are the responsibilities and job description for the Medical Assistant and Patient Care Coordinator position at Dermacare?
Medical Assistant and Patient Care Representative | Encinitas, CA
Part-Time - Tuesday and Friday requirement
$22 - $24 per hour
Job Summary:
The Medical Assistant and Patient Care Representative supports Dermacare’s clinical, patient care duties, and Front Desk support – creating an exceptional impression and experience for every patient who walks through our doors. This role is essential in delivering a warm, polished, luxury-level experience rooted in trust, integrity, and outstanding patient care service. The Medical and Assistant and Patient Care Representative is responsible for patient flow, communication, and scheduling, while supporting a seamless, patient-focused clinical environment that reflects Dermacare’s high standards of care.
Essential Skills and Abilities:
- Experience as a Medical Assistant, preparing treatment rooms, sterilizing equipment, numbing patients, and assisting in treatments.
- Proven customer service excellence, consistently modeling professionalism, confidence, and integrity across all communication channels.
- Strong patient-centered approach with demonstrated success in relationship building and trust-based communication.
- Excellent verbal and written communication skills; collaborates effectively with leadership, providers, and cross-functional teams to achieve shared goals.
- Highly organized and adaptable, able to manage multiple priorities independently in a fast-paced clinical setting.
- Commitment to confidentiality, compliance, and ethical standards, including strict adherence to HIPAA and California regulatory requirements.
- Proficient in EMR/PMS, CRM platforms, and technology used for scheduling, communication, and workflow management.
Key Responsibilities:
- Perform various clinical procedures such as preparing treatment rooms, sterilizing equipment, numbing patients, and assisting in treatments.
- Ensure cleanliness, organization of treatment rooms and ensure necessary supplies and equipment are stocked as needed.
- Effectively communicate treatment options along with benefits, potential side effects/complications, range of outcomes and alternatives to those treatments.
- Ensure that all patients receive and understand appropriate post care instructions and products.
- Draw up injectables.
- Assist surgeon with minor procedures.
- Educating patients on care, performing dressing changes, and removing sutures.
- Deliver a 5-star patient experience through warm greetings, professionalism, and proactive service.
- Complete daily opening and closing procedures according to established standards.
- Manage patient scheduling, appointment confirmations, and cancellations with accuracy and attention to detail.
- Check patients in and out, generate invoices, and process payments efficiently.
- Educate patients on available services, memberships, loyalty programs, and current promotions.
- Recommend and upsell treatments or retail products when appropriate to enhance patient outcomes.
- Maintain accurate and timely patient records within the EMR/PMS system.
- Answer all incoming calls within three rings and respond to text messages within 15 minutes.
- Conduct timely follow-up with patients who have not rebooked within 30 days post-treatment.
- Ensure the reception area and overall office environment remain clean, organized, and visually aligned with Dermacare’s standards.
- Support administrative tasks including data entry, reporting, and inventory-related workflows as needed.
- Collaborate closely with the team to ensure smooth daily operations and optimal patient flow.
- Support marketing and reputation-building initiatives, including requesting and collecting online reviews.
- Ability to work on Tuesdays and Fridays roughly 8:00 am - 4:00 pm.
Education & Experience:
- Basic medical terminology.
- High school diploma or equivalent required; vocational or technical training preferred.
- 1–2 years of experience in a medical aesthetics, skincare, spa, or healthcare medical assistant and front desk environment.
- Strong communication, customer service, and organizational skills.
- Ability to multitask and remain composed in a fast-paced setting.
- Detail-oriented, reliable, and team-focused.
- Professional appearance consistent with a luxury clinical environment.
- Proficient in Microsoft Office (Word and Excel) and EMR or PMS Systems.
- Enthusiastic, positive, and solution-oriented mindset.
Physical Requirements:
- Prolonged periods of computer and phone use.
- Occasional standing, walking, bending, and lifting up to 15 pounds.
- Frequent interaction with patients and staff in a dynamic clinical environment.
This job description is not an employment contract and does not alter the “at-will” employment relationship. Employment with Dermacare may be terminated at any time, with or without notice, by either the employee or the company. Duties and responsibilities may evolve based on business needs.
Dermacare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Salary : $22 - $24