What are the responsibilities and job description for the Guest Services position at Derby Recreation Commission?
Who we are looking for:
Are you an exceptional communicator? Are you great at multi-tasking? Are you someone who goes above and beyond? Are you passionate about helping others and providing amazing customer service? If this is you, then you may be just the person we are looking for!
We are searching for a unique individual to be a part of our Guest Service Team. You will be the first and last impression for our members and guests at the Derby Recreation Commission. This position will embrace the DRC Vision to, “Inspire the highest quality of life through exceptional experiences.” As a Guest Service Representative, you will join a team that is dedicated to positively impacting the community through serving others.
What Winning Looks like as a GSR:
- Provide a positive interaction with customers, face to face and on the phone
- Point customers to the correct resources for their needs
- The knowledge to inform customers of accurate programming, facilities, and membership details
- Conflict management and problem-solving skills, respond to issues or concerns to the customers’ satisfaction
- Treat every opportunity as a learning opportunity
- A self-motivated individual, able to work independently and within a team
- Clarity in decision making regarding policies and procedures
- Quickly and efficiently navigate the software to complete a transaction
- Be teachable and interested
- Attitude of humility and put others before yourself
- Accept your role and maximize it
- Accurately input pertinent customer information and conduct all business duties required
- Ensure the safety of our guests Always provide a clean, neat and well-maintained facility
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Skills Needed to Win as a GSR:
- Exemplary communication skills – both written and oral
- Organized and detail oriented
- Reliable and flexible
- Outstanding customer service skills
- Excellent “people skills”, listen twice as much as you talk
- Proficient computer skills, including data entry, website navigation and other software.
- Follow up skills and email management to stay informed, aligned and connected with our GS Team.
Essential Job Requirements:
- Must be at least 18 years of age and have a valid driver’s license
- Must possess current CPR and First Aid Certification within 60 days of employment and be able to perform CPR and First Aid as needed
- Must pass a criminal background check
- Ability to work evenings, weekends, and some holidays
- High school diploma preferred
- Some experience in customer service preferred
- Need to have the ability to see, hear, and move about. Must possess an audible voice for communication and ability to lift light equipment.
Exempt/Non Exempt
Full-Time/Part-Time
Permanent/Temporary/Seasonal
LIMITATIONS AND DISCLAIMER
The above statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities.