What are the responsibilities and job description for the Player Development Manager position at Derby City Gaming & Hotel?
Requisition ID#: 2334
Location:
Louisville, KY, US, 40213
Property: Derby City Gaming & Hotel
Pay Range:
Derby City Gaming & Hotel boasts nearly 1,300 of the latest games, a grab-n-go restaurant, Oliver’s Chophouse & Bourbon Bar, a Kentucky Derby-themed hotel, and live music! The newly expanded Derby City Gaming & Hotel was voted one of the “Best Places to Work in Greater Louisville” by Louisville Business First
JOB SUMMARY
The Gaming Host Manager is responsible for leading and supporting all gaming marketing initiatives that drive incremental gaming revenue. This role oversees the full scope of the Gaming Host team’s operations, including player development and recruitment, event planning and execution, guest relationship management, and performance tracking.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Partner with the Senior Director of Marketing to develop and execute comprehensive player development and gaming marketing strategies.
- Contribute to the creation and implementation of marketing plans that drive player engagement and gaming revenue growth.
- Coach and develop the Gaming Host team to enhance performance, strengthen guest relationships, and elevate the effectiveness of the player development program.
- Lead the Host team in planning and executing VIP events in collaboration with the Marketing Events Team.
- Oversee all aspects of Player Development operations, including hiring, training, scheduling, performance management, and corrective action in alignment with company policies.
- Assist in developing annual marketing business plans focused on Player Development to identify revenue opportunities and outline programs that support departmental goals.
- Monitor and evaluate the financial impact of comp decisions, manual free play, and food comp issuance; analyze cost and revenue reports to identify trends and recommend improvements.
- Cultivate and maintain strong relationships with high-value gaming guests while proactively marketing to new potential premium players.
- Ensure full compliance with all regulatory, departmental, and company policies, while demonstrating and promoting the organization’s values, ethics, and objectives.
- Perform other duties as assigned, maintaining a broad understanding of overall Marketing goals and objectives established by DCG Management.
REQUIRED SKILLS AND ABILITIES
- Proven leadership experience in managing Player Development and Host teams to ensure operational excellence.
- Strong public relations skills with a commitment to delivering exceptional guest service.
- Ability to build and maintain effective working relationships with team members, guests, and external partners.
- Demonstrated leadership in fostering teamwork, positive morale, motivation, and open communication across the department.
- Accountable and proactive, with a strong sense of ownership for achieving departmental goals and overall performance.
EDUCATION AND EXPERIENCE
- High school diploma or GED required.
- Exceptional verbal and written communication skills.
- Minimum of three (3) years of supervisory or managerial experience in Marketing, preferably within Gaming and/or Player Development.
- Three (3) to five (5) years of experience managing structured Player Development incentive programs and/or developing and maintaining revenue goals preferred.
- Proficiency in Microsoft Office applications.
- Demonstrated leadership ability with a strong focus on achieving results.
- Must be able to obtain and maintain a valid Racing License.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
Physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The noise level in the work environment is usually moderate to loud.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Work With Us
Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.
Nearest Major Market: Louisville