Lead Solutions Engineer

We are seeking an engaging, self-starting Hands-On Leader with a deep love of technology to be our next Solutions Engineer Lead. This role is a hybrid position requiring significant individual technical contribution in addition to managing a team. The Lead SE will manage, mentor, and guide a team of Solutions Engineers (SEs) while simultaneously acting as the primary Solutions Engineer for complex and strategic customer accounts.

The Lead SE must be a high-level technical problem-solver, actively working hands-on with front-end UI and CI/CD technologies. They must be skilled at engaging directly with strategic customers, performing technical implementation work, and capable of managing team capacity across multiple parallel customer engagements. They should have demonstrated the ability to lead high-performing teams, define team processes, and drive continuous improvement in a high-velocity environment.

The ideal candidate will have extensive experience in customer implementations, is highly proficient and hands-on with UI and scripting technologies, deep expertise in CI/CD pipelines, and a very strong understanding of the accessibility software domain and solutions. This leader must effectively engage with customers, personally build custom solutions, and help execute a strategy to achieve customers' goals and expand business.

• Individual Technical Contribution
  • Act as the Senior Solutions Engineer on critical, high-value, or strategically complex customer implementations. This includes direct involvement in technical discovery, solution architecture design, and integration work.
  • Be a trusted advisor who personally provides Deque's first line of technical support and expertise to strategic customers.
  • Work directly and hands-on with users of Deque technology, building simple sample implementations or integrations of Deque products with customer solutions, to drive adoption and knowledge transfer.
  • Deliver product demonstrations that directly address the most complex customer needs and technical environments.
  Team Leadership & Development
  • Manage, mentor, and coach a team of Solutions Engineers, ensuring high technical standards are met in all team deliverables.
  • Define team goals, manage resource allocation, and ensure appropriate SE coverage across sales and implementation engagements, balancing the team workload with your own customer commitments.
  • Establish and standardize technical best practices for solution design, product demonstrations, and integration templates across the team.
  • Act as a final technical escalation point for the SE team on complex customer issues.
  Strategy & Process Improvement
  • Lead the team in developing a deep understanding of customer accessibility objectives, use cases, and key players.
  • Work with Sales and Customer Success leadership to identify opportunities for process optimization and efficiency within the entire organization.
  • Collaborate with Product Management and Engineering to share field insights and influence the technical product roadmap.

• At least 7 years of hands-on experience in a software development, implementation, or customer-facing technical role.
• Minimum of 2 years of direct management or team lead experience overseeing Solutions/Sales Engineers, Technical Consultants, or similar technical customer-facing roles.
• Deep, hands-on proficiency with UI (web and mobile), front-end technologies (HTML, CSS, JavaScript, etc.).
• Expertise in implementing and integrating solutions within CI/CD pipeline components and SaaS architectures.
• Hands-on experience with UI test automation frameworks.
• Excellent understanding of SDLC and its components.
• Exceptional communication, presentation, and negotiation skills with the ability to engage technical practitioners and executive leaders.
• Expert understanding of the accessibility software domain and customer needs.
• Proven ability to manage team capacity and workstreams across multiple customer projects concurrently, while simultaneously managing your own high-priority account workload.
• Professional language skills in at least 1 other European language besides English (preferably French or German) is an added advantage but not mandatory.
• Ability to travel up to 30%.