What are the responsibilities and job description for the Veterans Service Representative position at Dept of Veterans Services?
- 5105984
- Petersburg, Virginia, United States
- Dept of Veterans Services
- Health and Human Services
- Human resources
- Full-Time (Salaried)
- Closing at: Jun 19 2026 - 23:55 EDT
- Dept of Veterans Services
Title: Veterans Service Representative
State Role Title: Prog Admin Specialist I
Hiring Range: $52,162-$56,890
Pay Band: 4
Agency: Dept of Veterans Services
Location: Petersburg Benefits Office
Agency Website: www.dvs.virginia.gov
Recruitment Type: General Public - G
Job Duties
Serve Virginia’s veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice. To advocate for and assist veterans and their dependents in the preparation, presentation, and prosecution of all lawful and ethical veterans claims for benefits to which they are entitled. To educate veterans and dependents on the services and benefits offered by Virginia and the federal government.
Minimum Qualifications
REAL ID is required for employment as part of the federal prerequisites for USDVA Accreditation. Knowledge of laws and regulations pertaining to veterans’ benefits is preferred. Experience with the military and/or military veteran communities. Ability to interpret complex laws and regulations and apply them to casework. Ability to communicate effectively, both orally and in writing. Strong customer service and public speaking skills. Some overnight travel and regular community outreach, including some weekends or holidays, is required.
Additional Considerations
- A new probationary period will be required for all new Benefits employees who have not completed and currently maintain USDVA Accreditation, regardless of whether the employee has previously completed a state probationary period.
- REAL ID is required for employment as a part of the federal prerequisites for USDVA Accreditation.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Contact Information
Name: DVS HR Team
Phone: No Calls
Email: recruitment@dvs.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Salary : $52,162 - $56,890