Assistant Director - Holyoke

The Department of Transitional Assistance (DTA) is searching for a Local Office Assistance Director. To succeed in this role, you must be an exceptional leader who thrives in a fast-paced environment. You are well respected and are known for your expertise in guiding the professional development of your staff. You’re a problem solver who is respected for providing outstanding support and are savvy in the development and management of relationships with various stakeholders and partners. As the Local Office Assistance Director, you will assist in the management of all programs administered by the Department, including Transitional Aid to Families with Dependent Children (TAFDC), Emergency Aid to the Elderly, Disabled and Children (EAEDC), Supplemental Nutrition Assistance Program (SNAP) and Employment Services within the communities served by the office.

DTA attracts people who are passionate about public service, love to work in a fast-paced environment, and are committed to diversity, equity, and inclusion.

• Assist the Director with implementing efficient business models utilizing available data to ensure accurate eligibility determination and timely processing of program benefits in compliance with state and federal policy and procedures, incorporating good customer service objectives.
• Plan, control, and execute priority work assignments for eligibility staff to ensure compliance with the department's goals, objectives, and priorities.
• Assist in developing and maintaining community relationships to achieve the agency's mission.
• Ensure staff for all programs have an opportunity for professional development and job satisfaction, with consistent evaluations based on their performance.
• Direct and supervise the administrative functions of the Transitional Assistance Office, including coordination and planning for adequate staffing.
• Evaluate the area office's needs and develop personnel, equipment, space, and supplies plans.
• Process and coordinate all personnel changes with the Human Resources Unit, as well as maintain employee performance and attendance reports.
• Responsible for data processing within the Transitional Assistance Office.

Preferred Qualifications:

• Ability to provide motivation, encouragement, leadership, and supervision to an interdisciplinary team of approximately 50 staff responsible for effectively and efficiently delivering quality customer service, resources, and services.
• Experience working with Federal or State programs with complex regulations and policies and the demonstrated ability to develop necessary strategies for effective implementation.
• Exceptional negotiation, conflict resolution, and coaching skills.
• Ability to manage multiple tasks simultaneously as a result of effective planning, delegation, and communication.
• Experience in workforce development, education or housing.
• Understanding of issues of poverty and diverse low-income populations.
• Excellent verbal and written communication and reporting skills.
• Outstanding computer skills, including email and Excel.
• Given the population served, bilingual or multilingual Fluency.

  Agency Mission:
  
  The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one out of every seven people in Massachusetts – including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.

  Learn more about our services and programs visit: www.mass.gov/dta

  Pre-Offer Process:
  
  

  A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

  Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

  Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

  If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.

  For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #4.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!