What are the responsibilities and job description for the FAMILY WORKER position at DEPT. OF HOMELESS SERVICES?
FAMILY WORKER
- DEPT. OF HOMELESS SERVICES
- Full-Time
- Exam May Be Required
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Job Description
OR MUST HAVE TAKEN AND PASSED EXAM # 5076.
The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City agencies and nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing-all with a focus on accountability, empathy, and equity.
DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.
The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children’s intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City’s most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.
The Department of Homeless Services (DHS) is recruiting two (2) Fraud Investigators, Level II's to function as a Family Workers at the Path Family Intake Center within the Shelter Intake Division.
The Family Worker will:
- Handle applications in connection with families applying for Temporary Housing Assistance (THA).
- Conduct in-depth face-to-face interviews with applicants and perform and request investigations.
- Evaluate and verify information and documents.
- Conduct interviews with primary tenants and collateral sources.
- Perform internet-based and other research, as part of the investigation and eligibility determination process.
- Refer families to social service agencies and community-based organizations.
- Prepare appointment slips and notices of the Agency’s decisions.
- Utilize the CARES, Q-Matic and other tools to record investigative findings and outcomes.
- Draft preliminary case summaries and eligibility recommendations for supervisory review.
- Work closely with PATH Legal and Resource Room units to effectuate-client services and work on special projects, as needed.
4PM - 12AM, Sunday – Thursday, (Friday, and Saturday RDO)
4PM – 12AM, Tuesday – Saturday, (RDOs Sunday and Monday)
FRAUD INVESTIGATOR - 31113
Minimum Qualifications
1. A four-year high school diploma or its educational equivalent and three years of satisfactory, full-time experience, acquired within the United States in one or a combination of the following:
a . performing investigations involving criminal and/or fraudulent activities; or
b. evaluating credit histories; or
c. searching for assets; and/or
d. researching, compiling and/or locating evidence or information in order to build a case or uncover activities of a criminal, corrupt, unlawful or unethical nature involving public or private funds; or
2. An associate degree or 60 semester credits from an accredited college or university, including or supplemented by 12 semester credits from an accredited college or university in criminal justice, forensic auditing, forensic science, police science, criminology, criminal justice administration and planning, and/or law or a related field and one year of satisfactory, full-time experience as an investigator as described in “1” above; or
3. A baccalaureate degree from an accredited college or university; or
4. Education and/or experience equivalent to “1”, “2” or “3” above. Undergraduate college credit can be substituted for experience on the basis of 10 semester credits from an accredited college or university, for three months of full-time experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent.
Clerical experience in an organization which investigates criminal or fraudulent activities is not acceptable.
Preferred Skills
- Minimum two (2) years supervisory experience. - Prior investigative experience in social services. - Ability to work in a fast-paced, social services environment. - Bi-lingual (Spanish)
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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- Experience Level:Experienced (Non-Manager)
- Category:Social Services
Salary : $59,359 - $68,263