Investigator

Title: Investigator

State Role Title: Health Care Compliance Spec I

Hiring Range: $45,739 - $60,000

Pay Band: 4

Agency: Dept Behavioral Health/Develop

Location: Catawba Hospital

Agency Website: https://dbhds.virginia.gov/facilities/catawba/

Recruitment Type: General Public - G

Job Duties

Conducts investigations, reports, and reviews using approved investigative techniques and medical record review skills, including Abuse/Neglect reports, OSIG complaints, Human Rights complaints, incident management reviews, and dCLV reports. Ensures investigations are conducted thoroughly, professionally, and within established regulatory, policy, and time frame requirements; accurately interprets and applies state and federal regulations; conducts interviews and gathers relevant information; navigates electronic health records to locate and abstract necessary documentation; analyzes findings to reach accurate conclusions; and prepares organized, comprehensive investigative reports. Maintains strict confidentiality, assists with facility-wide investigation tracking, coordinates with external entities including law enforcement, dCLV, DSS, APS, HR, OSIG, and OHR, and completes related administrative duties. Completes required DBHDS facility investigator training and maintains good standing as an investigator.

Provides administrative, reporting, statistical, and audit support to departments under the Chief Quality Officer, primarily Compliance, Health Information Management (HIM), and Utilization Review (UR). Supports the Compliance Director with designated reports, completes HIM statistical reporting, provides court coverage as needed, conducts UR and other audits as assigned, and cross-trains to provide coverage for designated quality functions. Performs other duties as assigned.

Minimum Qualifications

Demonstrates knowledge of effective investigative skills and abilities including interview skills and information fathering techniques
Ability to effectively related with a variety of individuals both internally and externally
Ability to collect, interpret, and present data
Ability to write, cleary and concisely in an organized manner
Working knowledge of state and federal policies and procedures
Ability to interpret documentation in medical records
Demonstrates ability and skill in use completer software including the lectronic health record
Ability to work independently and organize tim effectively
Knowledge of customer services principles
Ability to objectively formulate logical, reasonable conclusions and recommendations
Ability to adjust work schedule to conduct 2nd, 3rd, and weekend/Holiday shift investigative work as needed
Ability to communicate effectively, both orally and in written form with staff, peers and community members

Additional Considerations

N/A

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

You will be provided with confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Application Requirements: Applications and résumés for this position are accepted electronically through Page Up the Commonwealth of Virginia’s Electronic Recruitment System only.
Interview decisions will be based solely on the information provided in your electronic application and/or résumé. Please ensure you detail all relevant work experience clearly and specifically; we will not make assumptions about your qualifications.

Background Investigation: All applicants are subject to an extensive background investigation and a pre-employment drug screening. This investigation may include fingerprint checks (State Police, FBI), local agency checks, Department of Social Services/Child Protective Services checks, employment verification, and verification of education relevant to the position.

Under Virginia Code §§ 37.2-314 and 37.2-408.1, the Department of Behavioral Health & Developmental Services (DBHDS) cannot employ or utilize as volunteers, individuals convicted of specific ("barrier") crimes or those with pending "barrier" charges.

Reasonable Accommodations: Reasonable accommodations are available to individuals with disabilities during the application and/or interview process in accordance with the Americans with Disabilities Act. If you require assistance or accommodation, please notify Human Resources at during business hours (8:00 a.m. to 4:30 p.m.).

Equal Opportunity: The Commonwealth of Virginia is committed to conducting all aspects of human resource management without regard to race (or traits historically associated with race, including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), sex, color, national origin, religion, sexual orientation, gender identity or expression, age, veteran status, political affiliation, disability, genetic information, and pregnancy, childbirth, or related medical conditions.* There shall be no retaliation against anyone making allegations of violations of this policy.

Veteran Preference: DBHDS is a Virginia Values Veterans (V3) certified employer and provides hiring preference to qualified veterans and service members. We highly encourage veterans, active members of the Virginia National Guard, and U.S. Military Reserve members to apply and respond accordingly on the state application.

Benefits: DBHDS offers a comprehensive benefits package, including your choice of health plans, paid life insurance, retirement plans, 14 paid holidays in 2026, annual leave, family personal leave, sick leave, employee discount programs, and more!

Contact Information

Name: Austin Grasty

Phone: 540-375-4368

Email: austin.grasty@dbhds.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.