What are the responsibilities and job description for the Service Writer position at Depot Connect International?
Join the Team at Depot Connect International (DCI)
Discover a rewarding career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We are more than just a service provider; we are a unified force combining the expertise of industry titans Quala, Boasso Global, and PSC.
Service Writer Role
The Service Writer is the face of DCI, ensuring customer support via phone, email, and in-person interactions. This role is pivotal in managing the service lifecyclefrom initial quoting and upselling to providing real-time updates and finalizing billing.
Essential Job Functions
- Customer Management: Act as the primary point of contact for all inquiries. Provide accurate quotes, identify opportunities for additional services, and maintain communication through final payment.
- Workflow Coordination: Generate detailed repair orders, conduct daily yard audits, and maintain shop logs to ensure maximum operational efficiency.
- Production Liaison: Serve as the vital link between Service Management and Technicians to ensure projects remain on schedule and meet quality standards.
- Parts & Inventory Management: Research, procure, and allocate parts according to job specifications. Support the fabrication team by ensuring all necessary materials are staged and ready.
- Administrative Oversight: Manage technician timekeeping for weekly payroll submittal and track daily Key Performance Indicators (KPIs) to be displayed within the facility.
- Invoicing & Documentation: Prepare and finalize shop invoices. Maintain comprehensive job files, including all correspondence and approvals, to ensure prompt processing and payment.
Qualifications
- Education: High School Diploma required; Associates or Bachelors degree preferred.
- Experience: 5 years of experience in a similar service-oriented or industrial role.
- Technical Skills: Proficient in administrative tasks, time management, and organizational workflows.
- Interpersonal Skills: A self-starter with exceptional written and verbal communication skills and a "customer-first" mentality.
Work Environment
- Active Role: This position requires frequent movement between the office and the yard for vehicle and tank inspections.
- Safety First: We prioritize your well-being. Safety glasses and steel-toe boots (PPE) are required at all times when working in shop areas.
DCI Benefits:
- Medical, Dental and Vision Insurance
- 401(k) with generous employer match
- Paid time off
- 10 Paid holidays
- Flexible spending account
- Optional Health savings account
- Life insurance
- Employee assistance program
- Parental leave
- Referral program
- Tuition reimbursement