What are the responsibilities and job description for the Service Manager position at Depot Connect International?
Discover a career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC. Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.
We are searching for a Service Manager to manage internal personnel and operations in a manner that provides for the optimization of resources and delivers world class customer service, resulting in the achievement of branch performance goals. This is a working Supervisor position.
Essential Job Functions
We are searching for a Service Manager to manage internal personnel and operations in a manner that provides for the optimization of resources and delivers world class customer service, resulting in the achievement of branch performance goals. This is a working Supervisor position.
Essential Job Functions
- Interact with customers, assessing their service needs and quoting work as requested
- Delegate workloads and actively support growth.
- Oversee the open order aging report ensuring final invoices are presented timely with every repair.
- Oversee the scheduling and work flow through the shop.
- Ensure employees are qualified to perform the work being assigned
- Interpret and insure that all NTTC, ASME/National Board and CFR regulations are followed.
- Develop and maintain a high level of product knowledge within your staff.
- Evaluate employee’s skills and recommend training as required.
- Review and present requisitions when additional tooling is required.
- Maintain appropriate departmental staffing in balance with branches requirements.
- Provide daily reporting and all other duties assigned by the Branch Manage.
- Advise and assist in the hiring process for department staff.
- Conduct performance evaluations annually or as required for department staff.
- Know and enforce company policies and procedures.
- Excellent oral and written communication and interpersonal skills.
- Highly analytical and well organized, proficient with the use of computers and related software, customer service oriented; and
- Have strong decision-making, problem solving and time management skills.
- Must be ethical in all job related activities.
- 5 years’ experience in parts, fleets, and tank trailer service/repair preferred.
- Degree in Operations Management or other business-related discipline is preferred.
- Strong attention to detail when overseeing testing and completing required documentation
- Problem-solving: essential to solve all the complex puzzles that stand between you and the perfect mechanical product/device/system
- Medical, Dental, and Vision Insurance
- 401k with generous employer match
- PTO
- Paid Holidays
- Tuition Reimbursement
- Parental Leave